-Provide superior customer service-Assist customers with purchasing tickets-Resolve customer complaints-Assist marketing department with email advertising(on sale emails, promotions etc) by building emails, creating/maintaining email lists, ensuring compliance with CASL. -update website with new event listings -General reception duties. Shipping and receiving of packages from couriers, directing of administrative calls to appropriate people/departments-Set up and take down/clean up of boardroom for meetings including tech, catering etc.-Assist customers with and resolve all technical issues with purchases and/or their account on the venue website-Supervise box office staff on event nights, weekends and other time Box office manager was not in the building-Assist Front of House Manager with resolving and problems that occur on event night-Assist event promoter with their event night needs(comps, reporting etc)-Assist finance/production department with event night settlements-Resolve escalated customer complaints-Training new hires on how to use ticketing software. Training existing staff on updates/changes to the ticketing software including the creation of training documents.-Work with ticketing software company to troubleshoot and fix bugs, and come up with solutions to problems that arise-Administered a paid membership program for customers that included presale and other privileges. Tracked and produced monthly reports on sales, increases and decreases in membership levels and the causes thereof. -Organized group sales. Worked with tour companies to bring buses of people from out of town to events.-produce daily reports of box offices sales by revenue/tickets sold overall and by individual event-prepare bank deposits -Box office and full building lock up-Standard First Aid & CPR/AED Level C certified

-Provide superior customer service-Assist customers with purchasing tickets-Resolve customer complaints-Assist marketing department with email advertising(on sale emails, promotions etc) by building emails, creating/maintaining email lists, ensuring compliance with CASL. -update website with new event listings -General reception duties. Shipping and receiving of packages from couriers, directing of administrative calls to appropriate people/departments-Set up and take down/clean up of boardroom for meetings including tech, catering etc.

-Provide superior customer service-Assist customers with purchasing tickets-Resolve customer complaints