MI Reporting – daily/monthly information provided to senior members of staff to make key decisions.Resource Models – produce models on scheduling rotas and short, medium and long term resource planning for call centre.Scenario planningForecastingAdvanced Excel skillsKnowledge and competent on Workforce Management (WFM) software

Bank reconciliations, large contribution into 2015 to complete year end audit by creating improved model and process.Updated and created KPIs to monitor processes within the finance function.Created cashflow model which is used by senior management.Trained new staff on my department and assumed management due to long term staff absences.Strong financial system knowledge.Resolving customer enquiriesConstantly adhering to deadlines – month end reconciliations to a strict… Show more Bank reconciliations, large contribution into 2015 to complete year end audit by creating improved model and process.Updated and created KPIs to monitor processes within the finance function.Created cashflow model which is used by senior management.Trained new staff on my department and assumed management due to long term staff absences.Strong financial system knowledge.Resolving customer enquiriesConstantly adhering to deadlines – month end reconciliations to a strict deadlineLiaise with senior management. Show less