Due to my positive history with Big Tyres LTD, I was asked if I would like to return to provide data services for the e-commerce business as a contractor. This role has allowed me some practical interaction with data and learn additional skills associated with data handling and management. New Product Entry and Management• Taking new product files and reformatting data to adhere to pre-defined schema and updating existing product lines with new SKUs.• Researching relevant information for new products. E.G EU tyre label for eligible products or finding assets and information to properly market new products.• Ensuring data integrity for existing products & bug fixing.Inter-Departmental Relations• Liaising with the Sales and Customer Services manager on adding relevant products and marketing direction of new brands and products. • Requesting training on best practice for new items for data to be consistent and scalable in future from Web Development Lead. • Working with suppliers when required to acquire product specific information.Front-End Building• Creating new assets for the Big Tyre LTD website using Magneto drag and drop tools as well as graphics and banner material.• Configuring new pages and elements using Tailwind CSS.• Working with the IT Manager to resolve bugs and discuss best practices for new pages.

Reaching the conclusion of my previous role, I took time for personal development and retraining. This time was spent learning Front-End Web Development and programming. The skills I learnt were:Aspects I am training in:Front End Website Languages*HTML *CSS (with Tailwind and Bootstrap basics)*Javascript*React/NextJs*Templating using EJSBack-End*Node.JS*Express*Flask*Git and Version control*Familiarity with databases such as MongoDB using ORMs (such as Mongoose)Python*General logical operators and rudimentary programs*Tkinter*Data processing using modules such as Beautiful Soup and Pandas*API usage*Selenium*OOP

Due to my success with my previous role, I was promoted within the business. As an extension of my previous role, additional responsibilities included:Staff Management *Managing a small team of Sales and Customer Service staff to deliver excellent service and drive sales for the business.*Offering appropriate training to staff on new products and processes that will affect the business. *Handling staff issues such as holiday and team meetings. Sales*Managing the Sales across the team to meet quarterly targets agreed with upper management.*Identifying sales opportunities to excel profit.*Managing high pressure/high profit orders personally or supporting the Sales and Customer Service team from sale inception to conclusion.Business to Business Relationships*Engaging with Supplier representatives to maintain database, pricelists and negotiating best pricing for orders of mutual benefit. *Working with established networks of contacts to source and supply specialist items as required.*Understanding of supply chains from manufacturing to end product - pressure points, expectations and repercussions that can affect the business.*Working on establishing accounts and relationships with new suppliers.*Know where the limits of the business relationship lie and ensure they are respected.

Service Management*Maintaining B2B relationships with our suppliers to manage orders and promote coordination to deliver goods to the end user. *Liaising with service providers to keep customer who require work conducted on site up to date. *Building working relationships with longer term customers to maintain rapport and ongoing Sales.Sales*Taking customer inquiries via a variety of means such as phone, email and Livechat.*Interpreting the information provided to direct the customer to the appropriate product and identify opportunities for upselling as required. *Handling both cash sales for goods and taking payment via multiple platforms.*Making sure all processes are followed when dealing with customers outside of the UK and ensuring VAT compliance (Pre-Brexit).Customer Service*Answering any questions customers have in a fast and effective manner via a means suited to the customer. *Resolving any complaints may arise. E.g. Delivery, warranty etc. *Engaging with the customer in a formal but approachable way to discuss what would suit their requirements best.

• Facilities Management • Management of building faults through dedicated reactive system• Responsible for day-to-day operation of 102 room student accommodation block with duties conducted on an ad-hoc basis on three further buildings totaling nearly 400 rooms• Liaising with contractors on work conducted• Sales• Handling of inquiry from initial interest to finalizing deposit on bookings• Answering inquiries via several methods including email, telephone, face-to-face and text where required• Providing detailed information on all Nottingham Properties, delegating inquiries where necessary to colleagues• Customer Service• Answering any on-site questions for residents and managing any complaints voiced• Creating bookings and amending according to customer preference• Providing concierge service by providing information on local area, receiving parcels for residents and managing social media presence.

Due my success as a Team Member within Premier Inn, I was given the opportunity to become a Duty Manager. This role extended my involvement and responsibly extensively within the company. Examples of this would be completing shift banking and finance for the site and ensuring all appropriate procedures to adhere to policy. As required for the job I undertook training on other areas of the hotel such as reception. I was also required to lead the shifts and delegate the tasks among the staff to ensure all standards of service were being followed. On multiple occasions, I was tasked with training new staff to make sure they became familiar which in-house procedures and taught how to complete the tasks assigned to them.

I held several roles within the restaurant team. This included working on the bar, waiting tables and responsibility for the cleanliness and minor maintenance of the restaurant environment. Key requirements for these roles were attention to detail in both restaurant cleanliness and when taking orders to assure accuracy. As a waiter, I was also required to maintain an excellent relationships with guests of the connected hotel, of which directed a significant level of our clientele. These would include both leisure and business guests, requiring an adaptive approach to each individual situation. For all roles during this employment there were many rules and regulations that I was required to follow. Our brand standards included set scripts and points that were required to tell clients upon arrival and seating. These standards also applied to food and drink products and we were regularly audited to ensure brand maintenance. Key skills I learnt from my time within Premier Inn would be how to properly organise and delegate my time and skills to create the best experience for our patrons. Furthermore, I have taken it upon myself to learn further skills such as till counting and various management skills through the training opportunities presented to me. These would also include courses on essential management skill and communication skill between staff and disusing customer complaints. The notion of teamwork was ever present throughout my employment as I was required to liaise with several departments depending on the challenge at hand such as reception or housekeeping for hotel based queries or the kitchen if specific dining requirements were required.