Alex Franklin Email & Phone Number

Seattle, WA, US

I currently develop and execute Gravity's Business Development Strategy, focusing on integrated partnerships. In payments, it is too often independent businesses do not get fair representation, so we are actively building a team that always seeks to serve the interests of independent software companies and the independent businesses we serve together while.

Seattle, WA, US

I moved into this role as an individual contributor growing our integrated payments business. We help largely independent software companies implement an integrated payments experience within their software without taking on the risk/compliance that comes with touching raw card data. In this role, I helped iterate and develop a proven sales process to more.

Seattle, WA, US

I created from the ground up Gravity's first Inside Sales and Account Management team. This team was responsible for qualifying and closing inbound leads and managing a portfolio of accounts, while also serving as Gravity's retention team. I hired, trained, and evaluated a high performing sales team, while creating through experimentation best practices.

Seattle, WA, US

Shortly after starting at Gravity in Customer Service, I moved to the sales side of the organization in an individual contributor capacity. I managed all warm, inbound channels for prospective customers exploring our services, as well as attended to all retention of current Gravity clients. I effectively grew and developed two pipelines at opposite ends of.

Seattle, WA, US

Gravity has always been known for providing our customers with an excellent customer experience, and that starts with having a highly responsive and agile Customer Service team. In this role, I was responsible for responding to our clients’ immediate needs over phone and email. Part of what made this team so great was how quickly we engaged with our.