Hands-on troubleshooting, recovery, updates and maintenanceVirus removal and PC/Servers Tune ups, Software and Hardware installation/upgrades/compatibility issuesTrained PC users in Troubleshooting and basic user operations Desktops/Laptops- Windows XP, Win7, Win8, Win8.1

Operations Technician and part of the Managed Services segment of NewAge Data Center Solutions, which handles colocation and various managed service solutions for a wide variety of customers ranging from small to enterprise companies. The Milwaukee facility is the region's largest secure data center. I Interface directly with customers on a daily basis and collaborate with internal teams to complete projects. Active, hands-on role which relies on problem solving capabilities and self-relianceMonitoring of systems including Servers, UPS, Metasys building systems

Assisted with Helpdesk call routing to application groupsTechExcel Service Wise ticket systemOutlookActive DirectoryInteraction client Cisco phone systemUtilized remote software(Windows Communicator)

SAP Security adminAS400 account administratorActive directory permission administratorRemedy ticket system experience and Matrix reporting Worked with Lotus notes email systemAssisted with Desk side support and Application SupportEroom and Sharepoint support documentationAssisted with Helpdesk call routing and assisted with account problems

Responsible for account administration and security with primary focus for all AS400 and Active Directory account provisioning . Provided Active Directory account creation and permissions. Help Desk Achieved a high level of customer satisfaction through a patient methodical approach to problem resolutionSharepoint and Eroom creation and documentationProficient in using the Remedy Incident ManagementTracking SystemNetMeeting remote control softwareWorked for both Johnson's Wax and Johnson Controls while contracting

Helpdesk Analyst for Johnson’s Wax- RacineAsistant Team LeadLotus to Exchange rollout Sharepoint Site AdministrationWorked with Magic call tracking softwareUtilized remote software (SMS) Documented problems and fixes to those problems Resolve problems for other divisionsMonitored and respond to Helpdesk emailAssisted with Desk side support Office and PlantSAP and Domain security administrator Assisted with Active Directory rollout

• Assisted Snap-On employees world wide with computer problems• Worked with outlook express and regular outlook setups• Worked with Internet Explorer and its setup• Worked with office products (Word, Excel)• Utilized remote software (SMS & lap link)• Tivoli service desk Administrator , Generated real time history of all calls • Documented problems and fixes to those problems---Sarbanes-Oxley Documentation• Interacted directly with vendors to resolve problems and setup repair appointments for other divisions. Worked with HR utilizing ADP software to insure network securitySharepoint Site Administration. Worked with McAfee virus protection utilizing epo agent • Administrator of Exchange and NT domains, Active Directory and XP • AT&T account Administrator