Role of shift manager - training new team members, along with maintaining a motivated staff to give guests the best possible experience.Also acting as a direct point of contact resolving issues or concerns guests may have.

Working my way up from waiter/bartender to Unit Manager, providing great quality and affordably priced meals with a fresh party attitude. My role included budget forecasts, scheduling, event planning and maintaining a team of staff who provide a top level of service.Under my leadership, I successfully increased the profits of the restaurants to a two year peak, whilst also drastically reducing staffing and waste costs. Increasing customer reviews online to 5.3/6, the highest the restaurants had achieved.

•Software Licencing – responsible for purchasing all RFU and various England Rugby 2015 software licences. Dealing with various companies such as Microsoft and Adobe.•IT hardware procurement – responsible for purchasing all IT hardware for the RFU and Twickenham Experience Ltd. Ranging from individual computers to the cabling infrastructure installed for the 2015 Rugby World Cup.•Invoice payment – responsible for the payment of all IT related invoicing for the RFU and England Rugby 2015.

• Meeting and greeting spectators, answering questions, dealing with lost property, directing people and answering phone calls.• Leading a team of 5 bar security staff, providing support and dealing with issues as they arise.• Control Room CCTV Operator, reporting directly to the Stadium Operations Manager.• Providing physical security for Twickenham stadium at major events and private functions.

• Team management skills and working as part of a cohesive unit.• Communications systems operator (Bowman, LANWARD and Clansman).• Dealing with high pressure situations under highly stressful environments.• Working to strict deadlines to ensure all objectives are completed.• Enhanced my ability to learn new skills quickly and effectively.