Alex G. Email & Phone Number

Oldham, England, United Kingdom

Performance Dashboard Implementation Due to the decommissioning of the authorities performance reporting software, I project managed a strategic implementation of a new way of working to ensure members of the council would still have access to key performance indicators once the software was no longer live. For each service, I worked with them to enable an easy to visualise set of data metrics that would help inform decision making and keep the public informed of their performance. This was achieved using the available Microsoft packages (Fabric, Power BI, Visio, Power Query/Automate/Apps) we had access to and trained people on how to efficiently navigate each solution to meet their own needs.

Manchester, England, United Kingdom

Job Role: End to End process mapping, implementation of improvement initiatives and acquisitions integration.Acquisitions Integration: Due to an expanding acquisition base I was responsible for process mapping a current state of the business, defining an integration plan and identifying process improvements. I spent my time visiting sites with legacy processes to increase the sites profitability, from rearranging the delivery drop off point to avoid taking skilled employees from their area of expertise to defining an internal invoice process to create a structured and measurable task. This resulted in employees reducing their non value added time by an average of 20%

Material Non-Conformances Management: Understanding and analysing material non-conformances utilising my Lean Six Sigma Training by conducting end to end process maps whereby operatives' job roles were walked using a Gemba Walk. Process Analysis was completed using root cause analysis tools such as 5 whys, Ishikawa diagrams and Product Failure Mode and Effect Analysis. This required a high level of organisation and stakeholder management to bring multiple teams together to accurately understand the process, formulate recommendations and effectively implement suitable corrective actions.

Continuous Improvement Event Facilitation: During my time as part of the Core Continuous Improvement team I was responsible for facilitating Continuous Improvement educational events. I delivered a structured and effective communication plan that empowered employees to use Lean tools in the workplace and contribute to the businesses desire to reduce waste. This further developed my ability to present to varying levels within the business with suitable detail and efficient event organisation.

Bolton/London, United Kingdom

Job Role: Responsible for technical support and project management for the implementation of a new IT system (Coupa).IT Project Implementation: Using the online web-based ticketing system Jira, I was responsible for end users query resolution, the data management and training of the overseas support team. This role was challenging as it required in-depth knowledge of a new web-based IT procurement system to enable root cause analysis of end users’ issues and suitable resolutions to be found for their issues, whilst simultaneously providing updates to the SCRUM master on a daily basis for key milestones and outstanding actions.

Tradeteam

Job Role: Responsible for ensuring that operational KPI's in both Warehouse and Transport are met while being accountable for shift performance through leadership, motivation and training.Resource Planning: As the contract was a new start up it was my responsibility to evaluate and implement new resource planners to efficiently meet the businesses requirements by ensuring the correct details will be measured and maintained.Stakeholder Management: Management of drivers workload, carbon footprint, customers requirements and warehouse resource management all had to be factored into the daily workload. This required structured planning, attention to detail and an efficient mindset to successfully achieve all stakeholders requirements.

Job Role: Responsible for implementation of the lean initiative ‘Plan For Every Part’ for two new onsite programmes whilst supporting the management team in continuous improvement and day to day operational activities.Project Leadership: I took ownership of directing, planning and delivering a detailed and relevant matrix by managing cross functional meetings and building a strong relationship with the customer to ensure their requirements were fully met. Continuous Improvement: Understanding and improving the work place processes by walking Warehouse Operatives job roles and implementing Standard Operating Procedures to create standardisation of processes across the site.

Bedford

Job Role: During my time on site I had the role of a first line manager in automation inbound, picking and planning.Team Leadership: Whilst working in a fast paced, high demanding environment I was responsible for 2 Team Leaders and up to 110 agency colleagues in an 880,000 sq ft warehouse. During this time I coached employees by conducting performance dialogues and providing training opportunities to become future management standards where they could both realise their potential through acknowledgement and development of their unique skills and qualities.Performance Champion: Responsible for ensuring all employees hit their targeted performance levels through performance dialogues and self-created scorecards gained from Warehouse Management System analysis. This involved a detailed analysis of picking habits and communicating to employees how they can cut waste from their job and increase efficiency whilst feeding this information back to senior management on department performance and agency management to ensure their employees were meeting expectations of the business and meet the businesses day to day targets.Induction Champion: During the start-up phase of a new site I was responsible for the end to end organisation and implementation of multiple inductions for 44 management personnel. This consisted of Car Hire, Hotel Bookings, Shift Rotas, Health and Safety inductions and Standard Operating Procedure demos to ensure that all management were sufficiently trained for the launch of the new site.

Liverpool, United Kingdom

Organising transport for food products that were under strict Health and Safety regulations, conducting administration by managing a detailed and accurate database and following a first in first out schedule of 3,000 pallets, equivalent to 10% of the total contracts inventory for an offsite warehouse facility during peak period.

Leeds

During my time in Workspaces I worked on the shop floor as a sales adviser. In this role I vastly improved on my people skills, I didn't just have to sell the products but I had to understand the whole range of products and be able to fulfill the customers’ needs by learning how to ask the right questions to gain the best results quickly and efficiently. This job role was fast paced due to the retail environment and I enjoyed contributing to making the customers homes reflect their needs thanks to the in-depth product knowledge I had and the innovative solutions to everyday problems Ikea provided.

Manchester, United Kingdom