Alex Good Email and Phone Number
Alex Good work email
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Alex Good personal email
Alex Good is a Helpdesk Technician at Cyberian Technologies at Cyberian Technologies. He possess expertise in technical support, help desk support, networking, troubleshooting, hardware and 24 more skills. Colleagues describe him as "I worked both for and alongside Alex in a call center. It was when he promoted me to his management team that I got to observe his abilities more in depth. Alex has a strikingly friendly and courteous manner which I think makes him perfect for client and customer interactions. He also moderates the relationships between his peers and subordinates quite well. From a more analytic perspective, Alex excels at organizing and utilizing data and is a capable forecaster."
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Helpdesk TechnicianCyberian Technologies Feb 2018 - PresentIndianapolis, Indiana, Us
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Tier 1 Remote Tech SupportPlumchoice Feb 2013 - Feb 2018Lowell, Ma, UsI provide remote technical support to customers for a wide variety of issues, over the phone and using a screen sharing tool.-locate and remove viruses and install and configure anti-virus software-stop pop-ups, remove adware/spyware and install/configure anti-spyware software-install home and small office networks (including wireless networks) - ensuring security!-fix email and software problems-fix printer, scanner, digital camera and other peripheral problems-help with MP3 players (iPod), PDAs and other mobile devices-speed up your computer and increase performance; PC tune-ups-perform standard maintenance, Windows updates/patches-install and configure-assist in data back-up processes, transferring data from one PC to another-set up secure wireless networks-fix error messages or frozen screens and much more! -
Support TechnicianN-I-Tech, Llc Mar 2012 - Jun 2012-Provided support for a wide range of computer related issues, including virus removal, hardware upgrades, server migrations, and software installation and support.-Created websites for clients, both static (HTML and CSS) and dynamic (Wordpress).
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Helpdesk SupervisorTelamon Feb 2011 - Mar 2012Carmel, Indiana, Us-Ensured client service level agreements and key performance indicators were met on a daily, weekly and monthly basis.-Reported performance measurements to Operations Manager and staff on a daily, weekly and monthly basis.-Coached and provided career development advice to staff.-Maintained employee morale and interactivity with all employees. -
Helpdesk Team LeadTelamon Sep 2010 - Feb 2011Carmel, Indiana, Us-Coached and mentored Helpdesk agents on all areas of support.-Revamped and implemented training on all Iomega products.-Handled technical and customer service escalations.-Created and implemented new staffing model to better align schedules with projected contact volume.
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Helpdesk AgentTelamon Sep 2009 - Sep 2010Carmel, Indiana, UsHelped multiple customers simultaneously via telephone, online chat, and email.-Provided technical support for all current Iomega products, including hard drives, NAS devices, and media servers.-Provided technical support for customers on various Internet -Service Providers, including DSL, Cable, and dial-up.-Activated and troubleshot connections for Wireless Broadband customers on the Sprint network.
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Cash CoordinatorAmeripath Sep 2008 - Apr 2009Us-Prepared and distributed incoming payments to be recorded by team.-Tracked performance of team members with daily reports.-Assisted in a company-wide rollout of a tracking system for deposits.-Helped streamline automated systems to handle electronic funds transfers. -
Assistant Call Center ManagerTeleperformance Dec 2005 - Nov 2007Paris, Île-De-France, Fr-Partnered with clients to constantly improve operation and evaluation of contact center performance.-Managed a team of supervisors who managed their teams’ performance metrics.-Acted as liaison for interdepartmental issues, including payroll, staffing, and conflict resolution.-Spearheaded creation and oversight of pilot teams and specialty groups.-Assisted in launch of new projects within the center. -
Mission Control SupervisorTeleperformance Oct 2005 - Dec 2005Paris, Île-De-France, Fr-Improved communications between Fishers and parent center.-Oversaw center-wide hourly call flow patterns and performance metrics.
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Mission Control AssistantTeleperformance Apr 2005 - Oct 2005Paris, Île-De-France, Fr-Aided technical support agents in reaching internal standards for customer support and call metrics.-Provided support for operations staff in oversight of center-wide hourly call flow patterns and performance metrics.
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Technical Support AgentTeleperformance Nov 2004 - Apr 2005Paris, Île-De-France, Fr-Regularly exceeded internal standards for customer service, quality assurance, and effective problem resolution for Verizon Consumer DSL.
Alex Good Skills
Alex Good Education Details
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Kettering UniversityComputer Engineering (Incomplete)
Frequently Asked Questions about Alex Good
What company does Alex Good work for?
Alex Good works for Cyberian Technologies
What is Alex Good's role at the current company?
Alex Good's current role is Helpdesk Technician at Cyberian Technologies.
What is Alex Good's email address?
Alex Good's email address is dg****@****ela.net
What schools did Alex Good attend?
Alex Good attended Kettering University.
What skills is Alex Good known for?
Alex Good has skills like Technical Support, Help Desk Support, Networking, Troubleshooting, Hardware, Wireless Networking, Call Centers, Training, Computer Hardware, Vpn, Software Installation, Windows Server.
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