Alex Gunn Email and Phone Number

In my role as Senior Business Continuity Manager, I support the BCM Principal (EU regional manager) in managing the EMEA BCM team's operations, program and processes. Additionally, I oversee the Operations Excellence and Execution element of BCM which develops SEM operational process, reporting, training/exercising and BCM program tech development and integration.

The EMEA Business Continuity Management (BCM) team (part of the EU ROC organization) own the co-ordination of the End-to-End (E2E) network incident response and triage disruptive events through active monitoring, the creation and management of contingency plans for sites and supporting training and exercising. Focused on events that disrupt business operations that ultimately impact our customers, the BCM team acts as gate keepers for many support teams ensuring standards are met and services delivered in emergency situations to ensure customer / DEA impact is minimized during disruption events. In this capacity, I owned the program management of the End-to-End (E2E) playbook and BCM planning/execution for High-Velocity Events (HVEs) such as Prime Week and Peak

As the Manager, Carrier Operations UK I worked to build effective and high standard processes to improve carrier performance in the UK region as the country manager of the UK Carrier Operations Management Team (UK COM). UK COM currently comprised of myself, 2 x Carrier Operations Managers and 14 x Carrier Operations Specialists spread over two operational teams based out of the BHX2 and LTN2 Fulfillment Centers.

Role was that of Carrier Operations Manager within the UK COM team - one of two supporting the Manager, Carrier Operations UK and leading a team of 8 x Carrier Ops Specialists.Carrier Operations Management (COM) is a component function of the larger Relay, Supply and Performance (RSP) team within the Amazon Surface Transportation organisation responsible for the on-boarding and performance management of Linehaul carriers working with Amazon.

• Led & developed 2 x Transportation Leads (Shift Managers), 1 x Learning Lead (Learning & Development Coordinator) and 27 x Transportation Specialists who formed the UK Night Operations Team of Amazon's Relay Operations Centre (ROC). ROC is responsible for the operational execution and management of Amazon’s internally planned and third party fulfilled transportation network• Responsible for strategic planning, development and implementation of new work processes and Key Performance Indicators (KPIs)• Track existing metrics to detect & remove defects• Line haul carrier performance management (e.g. on-time truck performance)• Analyze existing trucking versus required capacity, especially to support Peak operating periods• Project support ensuring Amazon requirements are communicated & executed by Line Haul carriers• Support Contract management and contract compliance for existing and new routes/carrier• Support truck forecast improvement initiatives and ensure it is shared with carriers and Fulfillment Centers on a regular basis• Recommend Line Haul carrier allocation to routes/replacements (based on optimum of cost and performance)• Q4 planning and execution - secure sufficient Q4 Line Haul• Support the Operations Planning (OP) Process: goal settings• Identify opportunities for continuous improvement• Maintain and improve communication, process and Fulfillment Center/carrier interface• Develop relationships with Line Haul providers that facilitate communication and visibility across Amazon’s line haul network

Led and developed a team of 8 x Transportation Specialists who formed the UK night operations team of Amazon's Relay Operations Centre (ROC), responsible for the operational execution and management of Amazon’s internally planned and third party fulfilled transportation network• Resolving operational execution issues, such as no-shows, equipment faults, traffic & weather related delays etc by working with sites and transport partners• Deploying staff resource across a variety of tasks, monitoring and consistently re-assessing to ensure the best level of service is provided to our internal customers• Ensuring Amazon owned assets are tracked 24/7, following up all reported damage/faults are investigated and repaired promptly to minimize financial and operational impact

Led and developed a team of 5 x Transportation Specialists who formed the UK night operations team of Amazon's ATS Command and Control Team (CNC/C2), responsible for the operational execution and management of Amazon’s internally planned and third party fulfilled transportation plan carried out aboard Amazon branded trailers• Resolving operational execution issues, such as no-shows, equipment faults, traffic & weather related delays etc by working with sites and transport partners• Deploying staff resource across a variety of tasks, monitoring and consistently re-assessing to ensure the best level of service is provided to our internal customers• Ensuring Amazon owned assets are tracked 24/7, following up all reported damage/faults are investigated and repaired promptly to minimize financial and operational impact.•Internally recognized as Team Contributor of the Year for 2016

As part of the original UK Transport Operations team supporting first, middle and last mile operations for the UK Amazon Logistics network, I was assigned as a Transport Supervisor resolving operational execution issues, such as no-shows, equipment faults, traffic & weather related delays etc by working with sites and transport partners, sourcing short notice additional capacity. From June to September 2016 managed the UK linehaul plan overseeing contracts worth in excess of £200MM

Beginning employment with Amazon in July 2015, helped to launch the SNG1 sortation centre based in Coalville, Leics. Initially responsible for organisation of parcel processing operations of circa 40k customer orders per day before moving to manage dock and yard operations onsite overseeing upwards of 75 vehicle movements per shift. Aided launch of European Freight Network (EFN) in SNG1, overseeing dispatch of 30k plus customer orders per day to EU destinations.Worked extensively with transportation functions to optimise linehaul profile for site and upheld the highest standards of health & safety in all operations.

Various departmental management roles, ten years of which specialising in General Merchandise (Non-Food) operations.