Alex Haskell Email & Phone Number

Chattanooga, Tennessee, United States

Responsible for backlog management across five Agile scrum teams delivering run work for Unum's acquisition and enrollment platforms (60+ applications). Focus on prioritization and value delivery for top change and continuous improvement items, critical risk/compliance, and balancing dynamic backlog adjustments when break/fix pressures arise.Manage and facilitate collaborative stakeholder relationships to keep business partners apprised of work items that impact their teams. Span of reach includes Unum US field and broker compensation, quoting, enrollment, administration, and compliance, with reporting/communications accountability to more than 50 leaders across the business.

Chattanooga, Tennessee, United States

Contributed to strategic initiatives related to the digital experience for our Total Leave (leave/disability management) platform. Monitored digital adoption metrics/KPIs daily to identify trends and anomalies for key clients. Collaborated with product teams to capitalize on opportunities to increase digital adoption and lower unit cost.Conducted in-depth analysis of customer touchpoint data to understand service request drivers, themes, and trends. Used this data to enhance the online portal to enable self-service traffic and reduce the need for manual human support. Utilized statistical analysis to identify leading indicators of future CSAT performance to proactively improve the customer and client experiences through service recovery.Built out educational resources for the Total Leave Employer Portal. Resources included training videos, user guides, FAQs, etc. These helped reduce the need for manual support for clients, thus expanding personnel resources throughout the client lifecycle to allow focus on more complex needs.Partnered with a wellness startup to pilot the integration of their services into our digital solutions portfolio. Identified potential use cases, target audience, and marketing strategies, and ensured all internal and external stakeholders were aligned. __Rotation #3 - Member of the Unum Group Professional Development Program: a highly selective rotational leadership development program at a Fortune 300 financial services provider. PDP associates typically serve in 3-4 rotations over a 4 year period in various departments across the enterprise.__Other:-bePROUD Employee Network - LGBTQ+-UNITEd Employee Network - Multicultural-upLIFT Employee Network - Gender Equality-Peer Manager to two first rotation PDP Associates-Mentor to one 2023 Summer Intern and one year-round Scholars Program Intern-Social events coordinator for 2024 internship programs

Chattanooga, Tennessee, United States

Facilitated the Proof of Concept (POC) and pilot process for innovative technology Unum IT was looking to pursue and scale. Served as the liaison for each POC and worked directly with the proper stakeholders to ensure that Unum leadership and vendor(s) were in sync in terms of goals, timeline, tracking, etc.Created and distributed summary reports for multiple IT initiatives which are delivered to key leaders at the C-Suite and Executive levels. Reporting included high level budgeting, risk assessment, current and future deliverables, and performance metrics for The Office of the CTO. Assumed various Chief of Staff duties such as helping plan and execute CTO team offsites and Town Halls, managing relationships with consulting and communications partners, monitoring status of various IT programs, and responding to incidents as needed.Ad hoc projects:-Ghost-write internal and external communications for senior leadership-Participate in consulting sessions for Unum's Digital Communications Strategy-Assist HR with re-writing all job descriptions in the CTO's organization to meet market standards-Build out a new dashboard/communication process to address security vulnerabilities which are outside their agreed Service Level Agreement__Rotation #2 - Member of the Unum Group Professional Development Program: a highly selective rotational leadership development program at a Fortune 300 financial services provider. PDP associates typically serve in 3-4 rotations over a 4 year period in various departments across the enterprise.__Other:-bePROUD Employee Network - LGBTQ+-UNITEd Employee Network - Multicultural-upLIFT Employee Network - Gender Equality-Co-editor of PDP Quarterly Newsletter-Mentor to one Unum Scholar (year-round intern) and one Unum Co-Op student (6 month commitment)-Interview panelist for the 2023 Summer Internship Program-Member of 2023 Summer Internship Program planning committee-Project Manager for 2023 PDP Orientation Planning Committee

Chattanooga, Tennessee

Supervised a team of ~30 contact center agents who service inbound policy administration and/or claims calls for all Unum US product lines. Oversaw performance of team, initiated coaching where necessary, and proceeded with performance management processes for both performance and behavior-related incidents (up to and including termination). Monitored agents' administrative information such as PTO, promotion eligibility, scheduling, etc. to ensure service levels were met while remaining sensitive to individual situations. Interviewed potential candidates for open positions to meet hiring and attrition goals. Contributed to process improvement initiatives such as change management communications, business partner relationships, employee calibrations, and the rollout of a new team huddles program.This rotation began simultaneously with the switch to remote working due to COVID-19. A heavy focus was placed on helping my team navigate remote working while maintaining team engagement, collaboration, and visibility opportunities.—Rotation #1 - Member of the Unum Group Professional Development Program: a highly selective rotational leadership development program at a Fortune 300 financial services provider. PDP associates typically serve in 3-4 rotations over a 4 year period in various departments across the enterprise.__Other:-bePROUD Employee Network - LGBTQ+-UNITEd Employee Network - Multicultural-upLIFT Employee Network - Gender Equality-Co-editor of PDP Quarterly Newsletter-Mentor to three 2021 Summer Interns

Portland, Maine

Managed an active block of ~1,200 Group Long Term Care policies, serving as the primary point of contact for service and education of the policy for plan administrators, brokers, and internal business partners. Audited group list-bills for enrollment discrepancies, misapplied premiums, contract adherence, and risk management. Reconciled billing activity and monitored financial status of each policy within assigned block of business, accounting for $22MM annually.--Other:-Work Environment Survey Committee: used enterprise employee engagement survey results to implement team activities geared to improve collaboration, efficiency, and morale within our 14-person team-Diversity, Inclusion, and Recognition Team: constructed activities that recognize and celebrate diversity and inclusion within the 70-person LTC department

Worcester, Massachusetts

Coordinated daily workflow for the Individual Disability (IDI) Rating Team by completing intake, triage, and entry into our database for ~70 requests per day. These requests typically come from brokers, plan administrators, and Unum field representatives regarding employee enrollment. Expanded workflow duties to include initial case file set up and documentation (which expedited Rating Analysts' processing time) as well as processing premium quotes for decreases in coverage.

Woonsocket, Rhode Island

Assisted with execution of annual employee engagement surveys, yielding an 85% response rate from an enterprise of ~250,000 employees through communications, presentations, and technical simplifications. Co-facilitated virtual trainings on the analysis function of the survey reporting tool, reaching an audience of over 150 HRBPs and senior leaders.

Master Of Business Administration - Mba

Bachelor'S Degree, Major: Management | Minor: Human Services And Rehabilitation Studies

Activities and Societies: Varsity Softball (NCAA Division II), Reach Out Center, Student Government Association