Quality Assurance role on ServiceNow platform.- Enhanced functionality by developing testing procedures used by development team and process owners for ServiceNow Upgrades, including revising procedures over 5 separate upgrades. - Guided team in moving to use of Xray for test management by leading small group in a pilot project and developing overall guide to using Xray.- Developed talent by creating training materials and facilitating educational sessions for Xray.- Streamlined operations by establishing and revising specific deployment process for development team. - Optimized outcomes of ServiceNow upgrades by tracking and reviewing “Lessons Learned” during upgrades and applying insights to next upgrade.- Streamlined operations by generating Playbooks for both ServiceNow upgrades and patches.- Cultivated best practices by conducting audits of testing documentation against standards and providing feedback for improvement.

Development role on ServiceNow platform.- Gained initial experience with ServiceNow during project to convert application tracking leased circuits from Lotus Notes database to ServiceNow.- Increased ServiceNow knowledge over the course of a number of projects, including two new request applications and a portfolio management application- Improved quality by leading team in initial use of Automated Testing Framework (ATF) and developing standards for ATFs while working on a new Portfolio Management application.- Maximized value of staff by moving from development role to focus entirely on testing, allowing majority of team to concentrate exclusively on development work.

Served on team responsible for human resources (HR) applications.- Provided leadership by coordinating activities of several IT teams installing new Learning Management System (LMS) on Unix and later Windows platforms.- Developed and tested all batch jobs and scripts for batch Inputs to LMS, confirming functionality.- Aligned resources by interacting with vendor during all phases of LMS implementations.- Ensured customer satisfaction by training off-shore personnel to provide first-level support for LMS, allowing for quicker response to issues. - Designed and coded database objects, enabling nuclear plant to have access to current training information, fulfilling government requirements.

Worked on team responsible for PeopleSoft General Ledger and related applications.- Improved operational efficiency by rewriting Cobol programs originally created by code-generator.- Designed and coded parameter-driven process allowing users to run multiple scenarios for annual budgeting cycle.

Performed maintenance and development on check processing and credit card applications.

Performed maintenance and development on credit card and collections applications.