Alex Hickman Email & Phone Number

Chicago, Illinois, United States

Chicago

Chicago

• Act as the main point of contact with external investment managers and in-house technology partners, operational areas, management and product development during the implementation process.
• Interface with internal and external IT to ensure external IT setup is completed timely and within the constraints of the internal control framework.
• Identify and communicate bespoke client requests according to established guidelines. Ensure all necessary implementation tracking documents are initiated and maintained (client matrix, subway map, etc.).
• Perform analysis of financial statements and supporting documents as part of portfolio data validation.
• Carry out complex activities with significant financial, client, and/or internal business impact. Leverage NT tools and knowledge of financial instruments to onboard client’s portfolio into the Northern Trust systems.
• Reconcile data to ensure accuracy of data loaded into the Northern Trust systems.

Chicago

• Defined, tested, and implemented the Group’s strategic proposition with oversight of system operating models.
• Managed the Group suite of technologies; ensuring technology is aligned to the strategic objectives of the Group and target client base.
• Established and maintain vendor relationships to safeguard development priorities and timeliness of delivery.
• Supported Sales and Relationship Management in new business pitches and the promotion of new and existing technology.
• Participated in institutional due diligence, RFPs, and the Group’s New Deals Team; acted as lead technology consultant.
• Chaired regular meetings with Sales and Operations to share client and user feedback.

Chicago

• Led client-facing project initiative from proof of concept through to successful implementation that delivered trading analytics and profit and loss reporting via a hosted web platform.
• Managed the successful development and implementation of a major proprietary technology software suite that achieved efficiency gains of 30% for the trade management process.
• Completed career development training designed for project management practitioners that helped wrap additional structure and formality around my Project Management role.
• Managed firm acquisition that generated an additional US$ 1 million in annualized revenue.
• Spearheaded expanded service offering for Top10 client including real-time reporting, daily analytics, portfolio, reconciliation and risk reporting, and an OMS. The result was a 100% increase in annualized revenue.
• Led a team of eight overseas to Bulgaria to integrate two separate fund administration companies, comprised of roughly 300 staff globally, onto one software and accounting platform.

Chicago

• Supported Chief Operating Officer on development and rollout of web reporting service offering targeted towards emerging US Managers.
• Helped establish a new office in Malta to support a global daily mandate won by the Group.
• On-boarded and managed all new clients onto web reporting platform.
• Implemented automation tools that improved operational efficiency by the equivalent of two FTEs.
• Drafted procedures and provided training to staff that facilitated the group mandate to make all offices paperless.

Chicago

• Managed daily operations and deliverables for a team of four.

Chicago

• Reviewed Net Asset Value calculations and handled communication with clients.

Chicago

• Struck Net Asset Values for a wide range of clients with daily, weekly, and monthly deliverables.