Alex Hickman Email & Phone Number

Chicago, Illinois, United States

Chicago

Chicago

• Act as the main point of contact with external investment managers and in-house technology partners, operational areas, management and product development during the implementation process. • Interface with internal and external IT to ensure external IT setup is completed timely and within the constraints of the internal control framework. • Identify and communicate bespoke client requests according to established guidelines. Ensure all necessary implementation tracking documents are initiated and maintained (client matrix, subway map, etc.). • Perform analysis of financial statements and supporting documents as part of portfolio data validation.• Carry out complex activities with significant financial, client, and/or internal business impact. Leverage NT tools and knowledge of financial instruments to onboard client’s portfolio into the Northern Trust systems.• Reconcile data to ensure accuracy of data loaded into the Northern Trust systems.• Develop, implement and administer projects and programs.

Chicago

• Defined, tested, and implemented the Group’s strategic proposition with oversight of system operating models.• Managed the Group suite of technologies; ensuring technology is aligned to the strategic objectives of the Group and target client base.• Established and maintain vendor relationships to safeguard development priorities and timeliness of delivery.• Supported Sales and Relationship Management in new business pitches and the promotion of new and existing technology.• Participated in institutional due diligence, RFPs, and the Group’s New Deals Team; acted as lead technology consultant.• Chaired regular meetings with Sales and Operations to share client and user feedback.• Prepared development roadmaps with software vendors and Executive Committee that aligned to Group strategy.

Chicago

• Led client-facing project initiative from proof of concept through to successful implementation that delivered trading analytics and profit and loss reporting via a hosted web platform.• Managed the successful development and implementation of a major proprietary technology software suite that achieved efficiency gains of 30% for the trade management process.• Completed career development training designed for project management practitioners that helped wrap additional structure and formality around my Project Management role.• Managed firm acquisition that generated an additional US$ 1 million in annualized revenue.• Spearheaded expanded service offering for Top10 client including real-time reporting, daily analytics, portfolio, reconciliation and risk reporting, and an OMS. The result was a 100% increase in annualized revenue.• Led a team of eight overseas to Bulgaria to integrate two separate fund administration companies, comprised of roughly 300 staff globally, onto one software and accounting platform.• Travelled to Singapore and managed a data scrubbing project that yielded a standardized and enriched group-wide reference database for improved service offerings.• Set monthly development priorities for the Group and acted as point person for all new development requests from internal and external clients.• Led enhanced reporting project for the largest CTA manager in the world.

Chicago

• Supported Chief Operating Officer on development and rollout of web reporting service offering targeted towards emerging US Managers.• Helped establish a new office in Malta to support a global daily mandate won by the Group.• On-boarded and managed all new clients onto web reporting platform.• Implemented automation tools that improved operational efficiency by the equivalent of two FTEs.• Drafted procedures and provided training to staff that facilitated the group mandate to make all offices paperless.

Chicago

• Managed daily operations and deliverables for a team of four.

Chicago

• Reviewed Net Asset Value calculations and handled communication with clients.

Chicago

• Struck Net Asset Values for a wide range of clients with daily, weekly, and monthly deliverables.