Alex Hitzeman Email and Phone Number

• Served as Program Assistant for multiple facilities – Champaign-Urbana Nursing & Rehab, Fairview Haven, & Helia Healthcare• Responsible for resident and patient documentation – created charts for new patients, filed complete documentation, printed various forms of documentation, forwarded documentation to appropriate doctors and departments• Ensured safety and cleanliness of therapy equipment with daily cleaning, sanitizing, stocking, and setting up gyms and outpatient facilities• Utilized business computer and computer program to admit new patients and discharge patients• Assisted therapists with patient exercises• Served as main contact for IT complications• Supervised and Implemented outpatient therapy programo Initial contact with patiento Scheduled outpatient serviceso Appointment reminderso Assisted therapist with patient and patient exercises

• Check in and supervise children while parents are using the fitness center. • Ensure safety of the children by interacting with them in safe environment. • Manage birthday parties by organizing activities, ordering and serving food, prepping and cleaning party room. • Act as Camp Counselor Supervisor when necessary. • Escort children on outings and trips to local parks and zoos. • Uphold all CPR and Illinois state regulated certifications

• Packed up and moved previous year’s files to storage. • Created files for the New Year and edited short office memos.• Assisted with all other office administrative duties.

• Effectively trained new employees on all store operational processes. • Correctly received orders and processed payments. • Responded to and resolved guest complaints promptly and professionally. • Communicated clearly and positively with co-workers and management. • Mastered Point of Sale (POS) computer system for automated order taking. • Opened and closed the store which included, cleaning and setting up dining room, opening and closing of registers, restocking refrigerators, and maintaining bathroom facilities.