• IT pre-sales & operations • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Monitoring daily operations, including server hardware, software, and operating systems.• Coordinating technology installations, upgrades, and maintenance for clients.• Ensure security of data, network access and backup system.• Identify problematic areas and implement strategic solutions in time.• Selecting and… Show more • IT pre-sales & operations • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Monitoring daily operations, including server hardware, software, and operating systems.• Coordinating technology installations, upgrades, and maintenance for clients.• Ensure security of data, network access and backup system.• Identify problematic areas and implement strategic solutions in time.• Selecting and purchasing new and replacement hardware and software, when necessary.• Testing, troubleshooting, and modifying information systems so that they operate effectively.• Evaluating technology risks & clients IT audit.• Remaining up to date with advances in technology and industry best practices.• Project management & implementations Show less

• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Monitoring daily operations, including server hardware, software, and operating systems.• Coordinating technology installations, upgrades, and maintenance for clients.• Ensure security of data, network access and backup system.• Identify problematic areas and implement strategic solutions in time.• Selecting and purchasing new and replacement… Show more • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Monitoring daily operations, including server hardware, software, and operating systems.• Coordinating technology installations, upgrades, and maintenance for clients.• Ensure security of data, network access and backup system.• Identify problematic areas and implement strategic solutions in time.• Selecting and purchasing new and replacement hardware and software, when necessary.• Testing, troubleshooting, and modifying information systems so that they operate effectively.• Evaluating technology risks & clients IT audit.• Project management & implementations Show less

• Research and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or remote, until they’ve solved a technical issue • Properly escalate unresolved… Show more • Research and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or remote, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with clients Show less