Alex Hodgkinson
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Alex Hodgkinson Email & Phone Number

Business Systems Administrator at Orbit
Location: Salt Lake City Metropolitan Area, United States 5 work roles 2 schools
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Current company
Orbit
Role
Business Systems Administrator
Location
Salt Lake City Metropolitan Area, United States
Company size
218 employees

Who is Alex Hodgkinson? Overview

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Quick answer

Alex Hodgkinson is listed as Business Systems Administrator at Orbit, a with 218 employees, based in Salt Lake City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Alex Hodgkinson.

Alex Hodgkinson previously worked as Security Operations Intern at Tab Bank and Teachers Assistant and Innovation Lab Assistant - Dr. Jeffrey A. Clements at Weber. Alex Hodgkinson holds Mba - It Management from Western Governors University.

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Email format at Orbit

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Orbit

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Profile bio

About Alex Hodgkinson

Alex Hodgkinson is a Business Systems Administrator at Orbit. Colleagues describe them as "Alex joined our team at Orbit as part of a private equity turnaround, and was tasked with inheriting the first version of our new (and relatively immature) Customer Experience stack. His job: to work with our heads of Customer Experience and E-Commerce, as well as our business process outsourcer partners to build v2.0, and then v3.0. Taking responsibility for executing a long-term vision is risky; there wasn't an actual roadmap to v3.0. The team has launched both versions so successfully that our AWS partners work with Alex and team to understand the strategy and implementation, which includes substantial AI. Alex's sense of ownership and commitment to Orbit's customers should be a model for any consumer-facing developer, and his calm approach and wicked-smart sense of humor were so welcome on a team trying to help drive a massive corporate turnaround, a high-risk act in the span of just two years. I'm extremely proud of Alex, and I know he's going to make a huge difference in developing next-generation customer experiences for whomever is lucky to have him."

Current workplace

Alex Hodgkinson's current company

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Orbit
Orbit
Business Systems Administrator
bountiful, utah, united states
Website
orbitonline.com
Employees
218
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5 roles

Alex Hodgkinson work experience

A career timeline built from the work history available for this profile.

Business Systems Administrator

Current
Orbit

Salt Lake City Metropolitan Area

Project lead on launching Orbit Customer Care 3.0. Migrated from Kustomer CRM to a complete solution in Amazon Connect using Amazon Connect Cases, Customer Profiles, Amazon Lex, and other AWS tools. We led the project with a focus on leaning in on new technology, automation, creativity, and innovative solutions. The result led to improved metrics and reporting, improved agent performance, and 6-figure savings in licensing. Most importantly, the result was world-class customer experience. When customers are surveyed after interacting with a Orbit we ask: Did your recent conversation with Orbit Customer Care exceed your expectations?For the answer, we provide a 5-Star scale (to get some degree of intensity, versus a simple Yes/No), and we accept 4 and 5 as "Yes". No middle 3 accepted. Since the launch, Orbit has been exceeding 85% of customers expectations on a weekly basis.

Sep 2021 - Present

Security Operations Intern

Tab Bank
Apr 2021 - Aug 2021

Teachers Assistant And Innovation Lab Assistant - Dr. Jeffrey A. Clements

Weber

Ogden, Utah, United States

Jan 2021 - Apr 2021

Research Assistant - Dr. Randy J. Boyle

Weber State University

Ogden, Utah, United States

Summer 2020 Research Assistant for Weber State Professor of MIS, Dr. Randy J. Boyle. This research project examines the effectiveness of MIS programs in the US. It looks at teaching effectiveness, educational cost, relative return on investment, enrollments, program strengths, national rankings, and long-term program success. It looks at longitudinal factors for nationally ranked programs and individual courses over time.

Apr 2020 - Aug 2020
Team & coworkers

Colleagues at Orbit

Other employees you can reach at orbitonline.com. View company contacts for 218 employees →

MR Md Rasel Raj Md Rasel Raj Colleague at OrbitJessore, Khulna, Bangladesh View → IG Illu Garu Illu Garu Colleague at OrbitHyderabad, Telangana, India View → SS Sheikh Sab Sheikh Sab Colleague at OrbitSaudi Arabia View → BS Bhabatosh Satapathy Satapathy Bhabatosh Satapathy Satapathy Colleague at OrbitBalianta, Odisha, India View → DS Dante Sweat, Cpa Dante Sweat, Cpa Colleague at OrbitSalt Lake City, Utah, United States View → SL Sandeep Lhan Sandeep Lhan Colleague at OrbitMuktsar, Punjab, India View → RA Ria Angr Ria Angr Colleague at OrbitJakarta, Indonesia View → BS Barbara Sedgwick Barbara Sedgwick Colleague at OrbitWoods Cross, Utah, United States View → BL Barbara L. Lutz Barbara L. Lutz Colleague at OrbitFarmington, Utah, United States View → AZ Ali Zaitoon Ali Zaitoon Colleague at OrbitAmman, Jordan View →
2 education records

Alex Hodgkinson education

Bachelor'S Degree, Management Information Systems, General

Weber State University

Relevant Completed Coursework • Information Security I • Networks and Data Communications I • Emerging Information Technologies • Global.

FAQ

Frequently asked questions about Alex Hodgkinson

Quick answers generated from the profile data available on this page.

What company does Alex Hodgkinson work for?

Alex Hodgkinson works for Orbit.

What is Alex Hodgkinson's role at Orbit?

Alex Hodgkinson is listed as Business Systems Administrator at Orbit.

Where is Alex Hodgkinson based?

Alex Hodgkinson is based in Salt Lake City Metropolitan Area, United States while working with Orbit.

What companies has Alex Hodgkinson worked for?

Alex Hodgkinson has worked for Orbit, Tab Bank, Weber, Durks Plumbing Supply, and Weber State University.

Who are Alex Hodgkinson's colleagues at Orbit?

Alex Hodgkinson's colleagues at Orbit include Md Rasel Raj, Illu Garu, Sheikh Sab, Bhabatosh Satapathy Satapathy, and Dante Sweat, Cpa.

How can I contact Alex Hodgkinson?

You can use AeroLeads to view verified contact signals for Alex Hodgkinson at Orbit, including work email, phone, and LinkedIn data when available.

What schools did Alex Hodgkinson attend?

Alex Hodgkinson holds Mba - It Management from Western Governors University.

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