Role• Manage the entire office staff, including Sales, Marketing, Quotations, and Purchasing.• Train all office staff in standard operating procedures, processes and systems• Deal with all customer complaintsAchievements• Implemented a new CRM system to track, monitor and improve sales.. Hit targets for the end of 2022 and beginning of 2023 (7 months in a row) - First time the company has ever achieve this.. Attained the highest annual turnover in the… Show more Role• Manage the entire office staff, including Sales, Marketing, Quotations, and Purchasing.• Train all office staff in standard operating procedures, processes and systems• Deal with all customer complaintsAchievements• Implemented a new CRM system to track, monitor and improve sales.. Hit targets for the end of 2022 and beginning of 2023 (7 months in a row) - First time the company has ever achieve this.. Attained the highest annual turnover in the company’s history during the fiscal year 2023.• Developed and implemented a new arrears system to monitor and manage late orders.• Successfully implemented a new stock control system to optimize inventory management.• Overhauled the order processing process for improved efficiency.. Resulted in increased efficiency, faster completion times, improved consistency and quality of completed tasks. Show less

• Act as a key contact within the internal sales department, ensuring smooth transaction processes.• Interact with customers on a daily basis, addressing inquiries, providing updates on orders and quotations, and resolving complaints.• Generate new business from new and existing customers.• Manage sales order processing from start to finish, handling different types of orders.• Act as Customer Relationship Management (CRM) coordinator and coordinate with external sales… Show more • Act as a key contact within the internal sales department, ensuring smooth transaction processes.• Interact with customers on a daily basis, addressing inquiries, providing updates on orders and quotations, and resolving complaints.• Generate new business from new and existing customers.• Manage sales order processing from start to finish, handling different types of orders.• Act as Customer Relationship Management (CRM) coordinator and coordinate with external sales representatives to update customer files and databases.• Inspect the 'Late list' and collaborated with relevant departments to estimate lead times for customers.• Provide Holiday cover to the production manager and despatch department.• Inspect and record dimensions of customer free issue items for orders and quotations.• Collect and present KPI data, including turnover, order processing metrics, complaints, and stock reports.. Lead a daily meeting between sales and production to ensure dispatch dates are adhered Show less

Role and Achievements• Manage Variable Geometry (VG) production line, developing manufacturing plans in line with customer demand.• Ensure availability of sufficient materials for executing the manufacturing plan.• Liaise with the Customer Service team to provide updates on manufacturing progress.• Facilitate daily planning meetings with VG Operations and Customer Service teams.• Maintain and updated Key Performance Indicators (KPIs), presenting data at management… Show more Role and Achievements• Manage Variable Geometry (VG) production line, developing manufacturing plans in line with customer demand.• Ensure availability of sufficient materials for executing the manufacturing plan.• Liaise with the Customer Service team to provide updates on manufacturing progress.• Facilitate daily planning meetings with VG Operations and Customer Service teams.• Maintain and updated Key Performance Indicators (KPIs), presenting data at management meetings.• Conduct a 6-week training period for a new placement student.Skill Displayed.Communication Skills. Self-management. Planning and implementation of strategy . Data analysis. IT skills Show less

• Delivered exceptional customer service to members and guests.• Consistently met and exceeded sales targets.• Conducted monthly stocktaking and placed orders to maintain sufficient stock levels.• Managed cashing up and shop closing procedures.Skills Displayed. Entrepreneurialism and Initiative . Interpersonal Skills . Team Work. Business and commercial acumen