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Alex H. Email & Phone Number

Inspiring System Administrator with 20+ years in procurement, logistics and aircraft maintenance| CompTIA Security+|Secret Clarence at SecuriGence LLC
Location: Crestview-Fort Walton Beach-Destin Area, United States, United States 5 work roles 2 schools
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Current company
SecuriGence LLC
Role
Inspiring System Administrator with 20+ years in procurement, logistics and aircraft maintenance| CompTIA Security+|Secret Clarence
Location
Crestview-Fort Walton Beach-Destin Area, United States, United States

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Alex H. is listed as Inspiring System Administrator with 20+ years in procurement, logistics and aircraft maintenance| CompTIA Security+|Secret Clarence at SecuriGence LLC, based in Crestview-Fort Walton Beach-Destin Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Alex H..

Alex H. previously worked as Sr. IT Help Desk Technician at Securigence Llc and Senior Procurement Specialist at Us Air Force Reserve. Alex H. holds Associate Of Science - As, Airframe Mechanics And Aircraft Maintenance Technology/Technician from Community College Of The Air Force.

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Email format at SecuriGence LLC

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SecuriGence LLC

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About Alex H.

At SecuriGence LLC, my mission is to leverage my CompTIA Security+ certification and skills in Jira Service Desk and Remady to enhance system performance and security. With a focus on proactive monitoring and swift resolution of security threats, my efforts have already led to a significant decrease in system downtime and an increase in threat identification by 30%.In collaboration with our team, we've achieved a 92% compliance rate in Apple device patching and a substantial reduction in vulnerabilities, underscoring our commitment to network integrity. Our customer resolution rating stands at an impressive 95%, a testament to the dedication and efficiency in addressing over 100 help tickets within the Service Level Agreement timeframe. These accomplishments reflect a robust blend of technical acumen and a dedication to service excellence in the dynamic field of information technology help desk operations.

Current workplace

Alex H.'s current company

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SecuriGence LLC
Securigence Llc
Inspiring System Administrator with 20+ years in procurement, logistics and aircraft maintenance| CompTIA Security+|Secret Clarence
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5 roles

Alex H. work experience

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Sr. It Help Desk Technician

Current
Securigence Llc

Leesburg, VA, US

  • Spearheaded proactive monitoring of NIPR, SIPR, and ME IT systems, resulting in a 20% reduction insystem downtime and a notable 15% enhancement in overall system performance.
  • Expertly scrutinized security alerting queues and daily reports, driving a 30% increase in the identificationand swift resolution of security threats.
  • Administered Apple device patching via Device Management Platforms, achieving 92% compliance acrossAFSOC EFB. Additionally, conducted vulnerability scanning and remediated 50% more vulnerabilities,enhancing network.
  • In the past 60 days, efficiently addressed over 100 help tickets within SLA, maintaining a commendable 95%customer resolution rating, utilizing the Jira ticketing system.
  • Implemented Role-Based Access Control (RBAC) and Password Resets to ensure secure access to networkresources.
  • Deployed Network Access Control (NAC) Solutions tailored for managing PATRIOT EXCALIBURsoftware, while regularly reviewing and revoking permissions for users no longer needing access.
Mar 2024 - Present

Information Technology Help Desk Technician

The Legacy Companies

Weston, Florida, US

Oct 2023 - Jan 2024
2 education records

Alex H. education

Associate Of Science - As, Airframe Mechanics And Aircraft Maintenance Technology/Technician

Community College Of The Air Force

Associate Of Science - As, Logistics, Materials, And Supply Chain Management

Community College Of The Air Force
FAQ

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What company does Alex H. work for?

Alex H. works for SecuriGence LLC.

What is Alex H.'s role at SecuriGence LLC?

Alex H. is listed as Inspiring System Administrator with 20+ years in procurement, logistics and aircraft maintenance| CompTIA Security+|Secret Clarence at SecuriGence LLC.

Where is Alex H. based?

Alex H. is based in Crestview-Fort Walton Beach-Destin Area, United States, United States while working with SecuriGence LLC.

What companies has Alex H. worked for?

Alex H. has worked for Securigence Llc, Us Air Force Reserve, and The Legacy Companies.

How can I contact Alex H.?

You can use AeroLeads to view verified contact signals for Alex H. at SecuriGence LLC, including work email, phone, and LinkedIn data when available.

What schools did Alex H. attend?

Alex H. holds Associate Of Science - As, Airframe Mechanics And Aircraft Maintenance Technology/Technician from Community College Of The Air Force.

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