Alex Host Email & Phone Number

Holland, Michigan

Hired as a call center support technician, I grew to fill multiple roles from data migration, to user training, to business process consulting, to report creation, to data forensics, to new customer implementation, to documentation, to quality assurance.Microsoft SQL Server 2005 through 2012SQL script creation and modificationDeveloper’s Express report creationMicrosoft Dynamics GP integrationMiller and Coca-Cola EDI document implementation and troubleshootingOnsite and online user trainingInternal new staff trainingWhole database conversion from legacy data to a proprietary database schemaBug reporting and QAInvestigation of data for reporting, accounting, and auditing purposesCustomer facing documentation of new or misunderstood featuresInternal documentation of troubleshooting information

Kalamazoo, Michigan

I was originally brought in for a six week, full time project to repair a series of Microsoft Access applications and a Microsoft SQL Server database used for tracking all client, contact, laboratory sample, workflow, reporting, and billing information. After the initial update, I remained on call for all subsequent bug fixes and support calls for the application suite.Microsoft Access ’97 through 2003 programming and debugging using VBAMicrosoft SQL Server 2000 and 2005 support through Enterprise ManagerMaintenance of ODBC connected database applications and user interfacesEnd user education and documentation creation

Grand Rapids, Michigan

Initially an intern, I was hired full time to internally provide desktop support for SourcIT’s parent company and assist several client companies. I provided both remote and onsite support, ranging from software installations to recovering from server failures.Rackmount and tower server hardware diagnostic and repairRemote customer support through VNC desktop sharing, chat and phoneOn site scheduled and emergency business technical supportSymantec BackupExec administration and LTO tape autoloader supportAsigra TeleVaulting online backup server support and remote data restorationKaseya proactive network monitoring and managementBarracuda Spam Firewall administration and troubleshootingIntuit QuickBooks 2000 through 2009 installation and supportCCH ProSystem fx suite support, including Engagement, Tax, and CCH@HandMicrosoft Windows and Office software supportPGP Whole Disc Encryption implementation and supportMicrosoft Active Directory, user, and group administrationGroup Policy and logon script creation and administrationMicrosoft Exchange mailbox creation, administration, and troubleshootingPhone network patch panel wiring and tracingInternet access, router, and addressing implementation and troubleshootingHardware vendor relations, purchasing, returns, and warranty workVirus removal and Trend Micro Antivirus suite installation and configurationLaptop installation and configuration, including upgrade roll outs for staffPrinter installation, configuration, and troubleshootingRegular review of Event Log error reports