It has long been the case that the world’s most powerful Fortune 500 companies use their near-limitless financial resources to invest in complex IT solutions and hire the best consulting firms to ensure that they remain at the cutting edge of the fourth industrial revolution. Yet small and medium businesses simply don't have the resources to hire the leading industry technology experts and thus stay up to date with the ever-changing digital landscape and remain competitive while growing their business. In contrast, I firmly believe that technology shouldn't be so prohibitively expensive. To maximize entrepreneurship and generate growth it should be simple and affordable and available for all. Therefore, my personal mission is to help SMBs to solve their critical technology challenges cost-efficiently. Achieving this goal would enable them to fully develop the opportunities digitalization can offer such companies in an increasingly internationalized market. Inspired by friends who saw the vast potential in developing SMBs through increasing their digital potential and technological acumen, I founded TechServiceLab. Now partnered with an amazing multicultural team, we are together building the future of data-centric technology solutions while remaining true to our social, ecological, and economical values. Through enacting change on a micro level, it is our core mission to fundamentally change the nature of business towards a more equitable global marketplace by offering SMBs the technological opportunities that were previously only the province of larger, more established firms. On a macro level we help transform complex technology trends into simple and effective solutions for SMBs. This allows our partners to vastly increase their value and to achieve 90% of business results at just 10% of technological investment.With comprehensive technology experience, gained through leading IT projects at global consulting companies such as Accenture, BHP, and Stanwell, I effectively solve complex business challenges of any kind with the right technology, reasonable investment, and high ROI. Moreover, I bring deep process transformation and risk management expertise to ensure the during change that can propel a business to the next level. My fundamental goal is to support SMBs by putting them into a better position in terms of technological development, and, as an outcome, achieve real added value for society through the economic growth of smaller businesses – a tangible bottom-up effect that transforms the lives of employees.
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FounderTech Service Lab Aug 2021 - PresentBrisbane, Queensland, AustraliaTech Service Lab is a privately-held boutique consultancy based in Brisbane, Australia, offering affordable end-to-end technology services to small and medium businesses (SMBs) operating in the mining and energy industries.I both founded and run this cutting-edge advisory firm with the goal of helping SMBs automate their core technology processes at a reasonable cost, offering a one-stop shop for all technological solutions.Our core services include the development of a technology strategy, a transformation strategy, and a roadmap for SMBs, along with creating a cloud-based technology landscape for all the technology requirements of a client company.My aim in creating Tech Service Lab was to provide significantly more flexibility and efficiency to SMBs than the big bureaucratic consulting firms can offer. We can deliver the entire technology transformation in a single year, while larger companies often require as much as five years to achieve their goals. Among our key clients are such global businesses as Stanwell Corporation and Santos. They trust us and see us as their first point of call for all their technology needs and a reliable provider of innovative technology solutions that get results.Our key offerings:- Development of technology and transformation strategies, along with long-term roadmaps for SMBs.- Development of a cloud-based technology landscape for all the technological requirements of a company.- Establishment of a cloud-based data integration platform that is capable of integrating different processes, applications and data from various departments and systems within a current company landscape.- Delivery of data analytics and machine learning services for operational insights across a supply chain. -
Principal Decision AutomationBhp Sep 2019 - Aug 2020Brisbane, AustraliaBHP is a leading global mining company based in Melbourne, Australia, with corporate offices across more than 90 locations worldwide, which produces essential commodities through its assets, including iron ore, copper, nickel, metallurgical coal, potash and petroleum. In this role, I led projects relating to artificial intelligence and advanced analytics in order to develop technological solutions that support the operational decision automation of a business. -
Principle Technology PartnerBhp Billiton Dec 2016 - Aug 2020Brisbane, AustraliaAs Principal Technology Partner I was responsible for establishing a long-term technology strategy and a roadmap for the company’s core operations in order to successfully deliver the 5-year strategy and manage a portfolio of initiatives of $500 mln projects.I was instrumental in setting day-in-day-out liaisons with executive leadership groups – including general managers and heads of assets – to manage both their short- and long-term needs.In addition, I operated on a tactical level as program manager and coordinated more than ten technology projects each year, including the development of network infrastructures, server rooms, wireless connections, digital radios, safety systems, and fatigue management solutions. -
Bus & Technology Delivery Team LeadAccenture Apr 2014 - Apr 2016Brisbane, Queensland, AustraliaAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers strategy and consulting, interactive, technology and operations services - all powered by the world’s largest network of advanced technology and intelligent operations centers.This complex role involved acting as both a technology portfolio manager and a project manager. Working for global mining, oil and gas companies, I operated as Business Analyst and Project Manager for business planning and project management departments, IS Infrastructure Architect for major server upgrade and database consolidation projects as well as an Application Data Architect for enterprise architecture projects. -
Business Analyst - Upstream LngAccenture Feb 2013 - Apr 2014Brisbane, Queensland, AustraliaAs Business Analyst, I was in charge of upstream production processes modeling and requirements analysis. I was also responsible for oil and gas upstream economic modeling and data management solution evaluation, selection and implementation, along with LNG upstream business capabilities, production forecasting models development and constraints model analysis, CAPEX/OPEX forecasting, JV/WI Revenue allocation and Cash Flow analysis. -
Program Management OfficerAccenture Jun 2013 - Sep 2013Brisbane, AustraliaAs Program Management Officer, I led the project deliverable management, project financials, contract management, KPI reporting, and resource | contractor management. -
Test ConsultantAccenture May 2012 - Jun 2013Brisbane, AustraliaResponsible for test planning, management and execution. -
Business And Technology Analyst - Accenture Internship 2011Accenture Jun 2011 - May 2012Brisbane, AustraliaResponsible for large public service ERP transformation (>$100M).
Alex Hou Education Details
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Applied Finance -
Information Technology -
Accountancy
Frequently Asked Questions about Alex Hou
What company does Alex Hou work for?
Alex Hou works for Tech Service Lab
What is Alex Hou's role at the current company?
Alex Hou's current role is Founder & CEO.
What schools did Alex Hou attend?
Alex Hou attended Queensland University Of Technology, Queensland University Of Technology, Queensland University Of Technology.
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