In this role, I was responsible for transferring clients' assets and investment portfolios from different financial institutions.

in this role, I was responsible for taking customer calls. My job was to solve clients' issues with the account with Vanguard.

in this role, I was responsible for Auditing and evaluating phone conversations between CSR and customers to improve call quality, handling, and customer service. I also created evaluation reports on each call monitored.During busy times, I would handle elevated calls from upset customers. On a monthly basis, I did recommendation reports for managers and supervisors to improve call quality I would report on trends I noticed when listening to calls for managers to improve their training.

In this role, I educated customers on policies, practices, and procedures for obtaining a US passport. I Maintained a quality score of 95 percent or higher on regular bases. I also referred callers to various government agencies and US embassies and consulates.Informed customers of foreign travel requirements.

in this role, I was responsible to oversee the daily operations of the business, including scheduling appointments. I did the payroll for all the employees by using QuickBooks software. I also created and managed a Facebook business page and other social media accounts. Managed Google Analytics and Google SEO page for the business increasing customer traffic; effectively increasing business ranking on Google search results.