Alex Ivantsov Email & Phone Number

Jacksonville, Florida Area

Senior Account Manager and Engineer, wearing many hats for many clients and companies. I have a passion for enterprise technology and information security. The things I enjoy the most are sales, security and project management. I have overseen and implemented many leading solutions in SAAS, On-prem infrastructure as well as security tools and processes. I've successfully sold many compliance and security packages after extensive penetration tests and vulnerability disclosures, managed projects to implement remediation and raise the bar for secure communications and designed processes on maintaining compliant systems and processes.I will continue to expand my knowledge in the infosec field and eventually pass the HTB CPTS. Stay tuned!

Jacksonville, Florida Area

- Monitor and Maintain all client Servers and Workstations: Helpdesk, Patching and Hardware Maintenance - Software used: SolarWinds MSP, Trend Micro, Sonic Wall, Altaro, Dell Server Manager, Event Viewer - Hardware Repairs: Motherboards, PSU, RAM, CPU, SSD, Raid Repairs, Data Recovery, PCIe Cards, Laptop Components including Display Replacement, Keyboard and Trackpad Damage. No Soldering. - Cloud Server Hosting: File Servers, Domain Controllers, Terminal Servers and Exchange Servers - Cloud Server Management: Domain, Exchange, Hardware Resource Allocation, DNS, IP Phone, Print Server - Cabling and Network: Running CAT5/6 in Offices and Homes. Installing Switches, AP’s, Firewalls, IP Cameras - Configuration & Deployment: SonicWall, SonicPoint, DVR w/Cameras, MFP w/Fax

Jacksonville, Florida Area

- Resolving Trouble Tickets in accordance with priority, and on a first come first serve basis - Following Apple Customer Care Standards according to Apple Knowledge Base and Gather™ - Troubleshooting Mac’s, MacBook’s, iPhone’s, Accessories, and Apple Watches - Customer Service: Defusing potentially hostile customers, Resolving User Error Issues, Advising Best Practices, Responsibly Redressing Customers due to Iniquity, positioning hard truths and inadequacies - Apple Senior Advisor is the Highest tier of tech support that Apple offers