Software Support Analyst
Current
Aug 2024 - Present
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Alex Jacobs Email & Phone Number
Software Support Analyst @ MRI Software | Fullstack Developer | Python, Java, C#, HTML, JS, CSS, NodeJs, React, SQL
at
MRI Software
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Software Support Analyst @ MRI Software | Fullstack Developer | Python, Java, C#, HTML, JS, CSS, NodeJs, React, SQL
Location
City Of Cape Town, Western Cape, South Africa
Company size
Who is Alex Jacobs? Overview
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Quick answer
Alex Jacobs is listed as Software Support Analyst @ MRI Software | Fullstack Developer | Python, Java, C#, HTML, JS, CSS, NodeJs, React, SQL at MRI Software, a company with 1310 employees, based in City Of Cape Town, Western Cape, South Africa. AeroLeads shows a matched LinkedIn profile for Alex Jacobs.
Alex Jacobs previously worked as Software Support Analyst at Mri Software and Telecommunications Agent and IT Cross trainee at Mandarin Oriental Hotel Group. Alex Jacobs holds Bachelor Of Science - Bs from University Of The Western Cape.
Company email context
Email format at MRI Software
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MRI Software
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Profile bio
About Alex Jacobs
As an enthusiastic and passionate Computer Science graduate with a diverse technical background, I currently serve as a Software Support Analyst at MRI Software. My journey in technology has equipped me with proficiency in languages such as Python, Java, C#, and JavaScript, alongside expertise in SQL and various web technologies including HTML, CSS, and Node.js.In my role at MRI, I provide Technical support for MRI Horizon software, where I engage directly with clients to resolve software-related issues efficiently. My commitment to delivering exceptional customer service drives me to analyze, diagnose, and resolve complex problems, ensuring a seamless user experience. I thrive on identifying opportunities for improvement, enhancing both product functionality and client satisfaction.Previously, I have developed my skills in high-pressure environments, such as working as a Game Master for 5CA, Games Specialist for Amazon Game Studios and a Telecommunications Agent at Mandarin Oriental Hotel Group, where I honed my troubleshooting and communication skills while achieving measurable improvements in service delivery.With a strong foundation in both front-end and back-end development, I am passionate about leveraging my technical skills to create impactful software solutions. I’m always eager to learn and explore new technologies, and I look forward to connecting with fellow professionals in the tech community.
Current workplace
Alex Jacobs's current company
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Mri Software
7 roles
Alex Jacobs work experience
A career timeline built from the work history available for this profile.
Telecommunications Agent And It Cross Trainee
Achieved a 20% reduction in missed calls through strategic measuresImplemented productivity-enhancing tools resulting in a 50% increase in overall productivityDemonstrated proficiency in call management by efficiently disseminating 100% of hotel information to guestsEnsured swift resolution of guest complaints and seamless coordination of requests.
Sep 2023 - May 2024
Outreach Agent At 5Ca
Managed the reception of an average of 50 Outreach players daily, facilitating 5 Magic Moments per dayProvided technical support to new players utilizing the ticketing systemPerformed regular system diagnostics and promptly resolved in-game and system-related challengesTailored in-game guidance, strategies, and mission briefings to optimize new players'.
Sep 2022 - Oct 2023
Amazon Games Specialist
Maintained an impressive 8-minute Average Handling Time (AHT) with a 95% average Resolution and Assurance Performance (RAP)Delivered technical assistance and managed ticketing services catering to Amazon gamers, Twitch Prime users, and owners of Amazon devices (such as Tablets, Kindle, Alexa, TV, and Prime Video)Successfully addressed account linking.
Dec 2021 - Sep 2022
D2As Customer Associate
D2AS (Device and Service Support):Diagnosing and resolving technical issues with a range of Amazon devices and services, encompassing Fire tablets, Fire TV, Kindle, Alexa, Echo, Prime Video, and Music.Processing returns, refunds, and replacements for customers.Retail:Processing returns, refunds, and replacements for retail transactions.Managing guest.
May 2021 - Sep 2022
Marketing Manager
Engaged in administrative and marketing duties, including:Managing and organizing administrative tasks such as documentation, scheduling, and correspondence.Assisting in the development and implementation of marketing strategies and campaigns.Conducting market research and analysis to identify trends and opportunities.Creating and updating marketing.
Nov 2018 - Mar 2019
Jan 2016 - Aug 2018
Team & coworkers
Colleagues at MRI Software
Other employees you can reach at mrisoftware.com. View company contacts for 1310 employees →
SJ
Shafiq Jalani
Colleague at Mri Software
Sydney, New South Wales, Australia, Australia
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NY
Nina Young
Colleague at Mri Software
Greater Syracuse-Auburn Area, United States
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EA
Eli Amouyal
Colleague at Mri Software
Vaughan, Ontario, Canada, Canada
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JR
Justin Ramgoolam
Colleague at Mri Software
Atlanta Metropolitan Area, United States
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CW
Cassie Wise
Colleague at Mri Software
Avon, Ohio, United States, United States
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MS
Michelle Schou
Colleague at Mri Software
Cape Town, Western Cape, South Africa, South Africa
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KF
Kali Flewellen
Colleague at Mri Software
Denton, Texas, United States, United States
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CB
Cathy Borshovou
Colleague at Mri Software
Vaughan, Ontario, Canada, Canada
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AS
Alain Schubert
Colleague at Mri Software
City Of Cape Town, Western Cape, South Africa, South Africa
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JC
Jennifer Castner
Colleague at Mri Software
Mentor, Ohio, United States, United States
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Shafiq Jalani
Colleague at Mri Software
Sydney, New South Wales, Australia, Australia
View →
NY
Nina Young
Colleague at Mri Software
Greater Syracuse-Auburn Area, United States
View →
EA
Eli Amouyal
Colleague at Mri Software
Vaughan, Ontario, Canada, Canada
View →
JR
Justin Ramgoolam
Colleague at Mri Software
Atlanta Metropolitan Area, United States
View →
CW
Cassie Wise
Colleague at Mri Software
Avon, Ohio, United States, United States
View →
MS
Michelle Schou
Colleague at Mri Software
Cape Town, Western Cape, South Africa, South Africa
View →
KF
Kali Flewellen
Colleague at Mri Software
Denton, Texas, United States, United States
View →
CB
Cathy Borshovou
Colleague at Mri Software
Vaughan, Ontario, Canada, Canada
View →
AS
Alain Schubert
Colleague at Mri Software
City Of Cape Town, Western Cape, South Africa, South Africa
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JC
Jennifer Castner
Colleague at Mri Software
Mentor, Ohio, United States, United States
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1 education record
Alex Jacobs education
FAQ
Frequently asked questions about Alex Jacobs
Quick answers generated from the profile data available on this page.
What company does Alex Jacobs work for?
Alex Jacobs works for MRI Software.
What is Alex Jacobs's role at MRI Software?
Alex Jacobs is listed as Software Support Analyst @ MRI Software | Fullstack Developer | Python, Java, C#, HTML, JS, CSS, NodeJs, React, SQL at MRI Software.
Where is Alex Jacobs based?
Alex Jacobs is based in City Of Cape Town, Western Cape, South Africa while working with MRI Software.
What companies has Alex Jacobs worked for?
Alex Jacobs has worked for Mri Software, Mandarin Oriental Hotel Group, 5Ca, Amazon, and Fighterz Inc Mma And Wellness Centre.
Who are Alex Jacobs's colleagues at MRI Software?
Alex Jacobs's colleagues at MRI Software include Shafiq Jalani, Nina Young, Eli Amouyal, Justin Ramgoolam, and Cassie Wise.
How can I contact Alex Jacobs?
You can use AeroLeads to view verified contact signals for Alex Jacobs at MRI Software, including work email, phone, and LinkedIn data when available.
What schools did Alex Jacobs attend?
Alex Jacobs holds Bachelor Of Science - Bs from University Of The Western Cape.
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