Alex Jacobs Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Abu Dhabi Emirate, United Arab Emirates

Achieved a 20% reduction in missed calls through strategic measuresImplemented productivity-enhancing tools resulting in a 50% increase in overall productivityDemonstrated proficiency in call management by efficiently disseminating 100% of hotel information to guestsEnsured swift resolution of guest complaints and seamless coordination of requests, achieving check-ins within an 8-minute timeframeMaintained accuracy in wake-up call services and diligently managed daily briefings… Show more Achieved a 20% reduction in missed calls through strategic measuresImplemented productivity-enhancing tools resulting in a 50% increase in overall productivityDemonstrated proficiency in call management by efficiently disseminating 100% of hotel information to guestsEnsured swift resolution of guest complaints and seamless coordination of requests, achieving check-ins within an 8-minute timeframeMaintained accuracy in wake-up call services and diligently managed daily briefings and administrative tasksMaintained meticulous guest profiles and consistently prepared on-duty sheetsResolved guest service requests promptly across multiple communication channels including email, calls, and chat platformsAcquired expertise in various operational tasks such as networking, patching, PABX management, IPTV & Signage setup, Office365, Active Directory, Okta, and Windows sign-in protocols through comprehensive cross-training in the IT department Show less

South Africa

Managed the reception of an average of 50 Outreach players daily, facilitating 5 Magic Moments per dayProvided technical support to new players utilizing the ticketing systemPerformed regular system diagnostics and promptly resolved in-game and system-related challengesTailored in-game guidance, strategies, and mission briefings to optimize new players' engagementDistributed welcome gifts to new players and meticulously documented in-game bugs and glitches for further analysis… Show more Managed the reception of an average of 50 Outreach players daily, facilitating 5 Magic Moments per dayProvided technical support to new players utilizing the ticketing systemPerformed regular system diagnostics and promptly resolved in-game and system-related challengesTailored in-game guidance, strategies, and mission briefings to optimize new players' engagementDistributed welcome gifts to new players and meticulously documented in-game bugs and glitches for further analysis and resolution Show less

South Africa

Maintained an impressive 8-minute Average Handling Time (AHT) with a 95% average Resolution and Assurance Performance (RAP)Delivered technical assistance and managed ticketing services catering to Amazon gamers, Twitch Prime users, and owners of Amazon devices (such as Tablets, Kindle, Alexa, TV, and Prime Video)Successfully addressed account linking discrepancies and rectified instances of undelivered Twitch packsFacilitated refunds, processed returns, and adeptly resolved various… Show more Maintained an impressive 8-minute Average Handling Time (AHT) with a 95% average Resolution and Assurance Performance (RAP)Delivered technical assistance and managed ticketing services catering to Amazon gamers, Twitch Prime users, and owners of Amazon devices (such as Tablets, Kindle, Alexa, TV, and Prime Video)Successfully addressed account linking discrepancies and rectified instances of undelivered Twitch packsFacilitated refunds, processed returns, and adeptly resolved various Amazon-related online issuesProvided comprehensive support for Lost Ark and New World, including bug reporting, troubleshooting in-game issues, and optimizing PC performance for enhanced gameplayHandled player bans, managed account linking procedures, and ensured the timely delivery of packs and items to users Show less

Cape Town, Western Cape, South Africa

D2AS (Device and Service Support):Diagnosing and resolving technical issues with a range of Amazon devices and services, encompassing Fire tablets, Fire TV, Kindle, Alexa, Echo, Prime Video, and Music.Processing returns, refunds, and replacements for customers.Retail:Processing returns, refunds, and replacements for retail transactions.Managing guest complaints and addressing customer concerns.Handling cases related to non-receipt or loss of items.

Engaged in administrative and marketing duties, including:Managing and organizing administrative tasks such as documentation, scheduling, and correspondence.Assisting in the development and implementation of marketing strategies and campaigns.Conducting market research and analysis to identify trends and opportunities.Creating and updating marketing materials, including presentations, brochures, and online content

Positions I have filled includes: BartenderWaiterSteward.