Providing high-level thought leadership and strategic guidance to executive leadership team and supporting the implementation of strategic programmes and WorkSafe strategy.

Initially my role was established to design a Continuous Improvement programme across Te Rōpū Waeture (Regulatory) and Customer & Services. Once established, I moved into the Programme Lead role that I am currently in. In this role I am responsible for reporting to Senior and Executive leadership and for leading an agile squad of 5-7 people to transform operational teams through an Agile, Lean and Design Thinking approach. In the last 12 months we've been able to realise significant benefits and have led the cultural shift towards a Continuous Improvement mindset within the operational teams.

Using human centered design to evolve the Waka Kotahi revenue collection model and reduce debt so that staff can focus on keeping the land transport system safe, fair and sustainable, and so that customers can have an effortless payment experience.

My role as a Service Designer was to bring a human centered and design thinking approach to service delivery and strategy projects. During this time I lead the discovery phase and vision setting of the Driver Licence strategy, and prior to that lead the customer insights discovery phase for the Clean Car Standard.

Primarily, leading the continuous improvement of the Regulatory case management system through internal consultation, co-design and agile development with our external partners.Additionally, redesigning and optimizing business processes, using data to generate insights and performance measures and building meaningful, long-lasting relationships with internal stakeholders.

Good Trouble ignites the most important social conversations in Aotearoa with the power of lived experience, real evidence and unrestrained creativity. My role as Creative Lead is to collaborate with creative partners to write, conceptualize and direct creative content that empowers people to take action.www.goodtrouble.co.nz

Calmingstone Limited is a consumer electronics hardware start-up that creates innovative products to improve mental health. My role was varied an involved business strategy, business model design, marketing, product design, prototyping, user testing, fundraising and procurement.

Hyre Limited is a software / service start-up that pairs vetted local workers with jobs from around the community. My role involved business strategy, marketing, managing staff and recruitment, managing business operations and finances.

Nominated for Best Director at the Grand OFF Polish International Film Festival