Network Coverage supports companies across New England as well as Virginia, Utah and North Carolina. Our clientele are comprised of numerous industries, including Construction, Biotech, Pharma, Health Care, Manufacturing, Distribution, Law and more.As Vice President of Operations, I work directly with the CEO to implement company-wide processes and procedures, company growth programs and strategy. Additionally I manage our Help Desk Supervisor, Training Manager and our service delivery team comprised of help-desk and field technicians, and handle technical and customer-service related escalations.Aside from my primary responsibilities within Operations, I also take part in sales for our company as a whole and work with companies in need to educate them on the value of Managed Services.

Support well over 100+ different companies as part of a growing client-base. Consult for all clients, determine needs and spearhead projects for deployment and maintenance. Manage support team comprised of help-desk and field technicians, handle technical and customer-service related escalations. Assist and lead in hiring initiatives and other company growth programs. Responsible for managing all Web services that the company has to offer and assist clients directly with Web-related requests. Manage on-staff developers and plan Web-based projects.

Responsible for supporting thousands of users and machines for over a hundred clients on a day-to-day basis. I work with clients over the phone and remotely, as well as in person through weekly on-site visits.My expertise primarily lies in Hardware, Construction / Financial / Design Software, Desktop, Server, Email / Spam Filtering, Firewalls, Networking, Malware, Web and Printers.

I am formerly the owner of TechREACTION. I handled all of the day to day tasks, both internal and external. I specialized in maintaining contacts and relationships within the computer hardware industry. TechREACTION was sold in January of 2012.

I am a technical jack of all trades. Consistently looked upon as the problem solver when it comes to technical issues with our clients and customers. Overall go-to-guy for the deployment of training and technology testing.