• Prepared fresh to order deli sandwiches following customer specifications. • Processed online orders and in-store transactions using Square POS register. • Consulted with customers by answering questions and making recommendations for complementary products.

• Scheduled social media content weeks in advance ensuring smooth execution of artists’ campaigns.• Conducted research and evaluated analytics improving future marketing campaigns.• Ingested, reviewed, and scheduled artist’s new music for prompt release on digital service providers.• Managed Creative team by delegating assignments to staff, circulating artist assets and optimizing processes.• Collaborated with graphic designers to develop engaging digital media content including artist artwork, artist milestone graphics, Instagram Live promotional recaps, Throwback Thursday animations, Thizzler • Vault graphics and memes.• Developed system for Public Relations team to conduct influencer research and reach out to potential partners.• Managed production of post-show highlight clips for each Instagram Live show including training staff, developing templates and procedures, reviewing content and posting content to social media.• Participated in weekly production meetings of Instagram Live shows by discussing promotional scheduling, viewer engagement strategy and potential show topics..• Managed production of artist interviews by scheduling visits, researching questions, conducting interviews, editing footage, reviewing content and posting content to YouTube.• Developed system for Social Media team to source content from relevant artists and influencers.

• Led marketing meetings by creating agendas, recording meeting notes and assigning action items.• Created and presented marketing decks to artists encouraging participation in strategy.• Worked closely with artists contacting them weekly to ensure projects were on track and issues resolved.• Managed production of artists’ music video and photo shoots including budget negotiations, creation of treatments, meeting coordinations and quality reviews of content.• Drafted press releases for media outlets and digital streaming partners that clearly communicated artists’ market drivers and brands.• Managed client onboarding so that contracts were electronically accessible and stored securely.Monitored artists' social media accounts daily to stay informed of new developments and opportunities.• Coordinated artists’ Instagram Live Q&A shows and promotional merchandise giveaways.• Strategized sales pitch and tailored proposals to address potential clients’ specific needs.• Conducted post-project evaluation documenting successful approaches in the production and release of each artist album.

• Resolved chargeback disputes saving clients’ money by determining appropriate responses, submitting compelling evidence and managing important deadlines.• Addressed clients’ questions by phone and email educating them on best practices for chargeback prevention.• Worked collaboratively with Bounceback, Fraud, Account Management and Sales teams by communicating case updates and issuing debits and credits.

• Communicated show updates and venue changes to fans through email blasts.• Addressed customers’ questions promptly and professionally by phone and email.• Identified and documented event, venue and web-based issues.• Used discretion when reviewing and canceling scalpers’ ticket orders for high-profile shows.

• Interfaced with C-Level executives by email to troubleshoot technical issues.• Worked cross-functionally with Sales, Marketing, Integration, and Onboarding teams in order to provide the highest levels of client satisfaction and excellent service.• Trained clients virtually and offered consultation on best practices for their unique business needs.

• Responded to customers’ inquiries professionally by phone and email.• Supported supervisors on special projects compiling client billing reports and resolving escalated customer issues. • Trained newly hired employees on proprietary gateway.