Alex Katkov Email & Phone Number

Moscow, Moscow City, Russia

• Organized work processes, including hiring and training staff, and improving employee performance.• Analyzed financial reports and collaborated with accountants and lawyers.• Conducted market research and evaluated competition.• Managed store openings.• Promoted the business online, set up advertising, and worked with online marketplaces.• Found and built relationships with suppliers.• Achieved consistent profitability since November 2016.• Led the company to become a market leader in the city and region.

Moscow, Moscow City, Russia

• Designed courses on sales skills and customer interaction using SAM/ADDIE methodologies.• Managed a learning management system for about 1,000 students.• Conducted briefings with a team of 5 and with customers to understand their needs.• Supervised the basic education program for 300 new call-center employees.• Managed the team's task tracker (Jira).• Conducted personnel assessments and reported results to top management.• Experienced in Scrum methodology.• Designed various informational and entertainment content, including brochures, presentations, and quizzes.

Moscow, Moscow City, Russia

• Managed a learning management system for about 1,200 students.• Prepared statements of work for LMS developers and monitored their progress.• Created course materials and designed courses in PowerPoint and iSpring, focusing on aviation security and flight attendant education programs.