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Global Licensee for Guess & Gc watches. Reported to Executive Vice President Global Sales and operationally to Vice Presidents for Marketing, Creative Services and Finance. - Developed Retail Strategy with Short to Medium Term Plans for execution of Global Gc (Swiss Made) & Guess Watch and Jewellery Boutiques, Shop In Shops (SIS) and Guess Stores in global Distributor operating model (62 international trading companies, 110 countries, 5000+ staff).- Opened 42 Boutiques (ASIA 18, EMEA 22, and LATAM 2), 1,200+ SIS and dedicated watch space in 1,000+ Guess Stores. Responsible for locations and design of all retail spaces.- Developed and executed Retail Location Approval process (Location, Lease, Architecture, Operations & Investment Appraisal) for Brand and Corporate approval.- Created and implemented Retail Design Sell In documents across all retail brand environments, critical in achieving the results outlined above.- Directly managed external retail design consultants, for support in managing global retail fixture vendors and regional warehouses. - Developed and implemented Boutique Optimisation Plan to maximise commercial performance and brand awareness opportunities. Implemented Retail Action Plan including Marketing, Retail Promotions and Activity Calendar, aligned to retail KPIs to consistently improve performance.- Responsible for Sequel Review, virtual window to the market using photographic database of retail execution via app and web enabled access. Supporting virtual market visits for key internal stakeholders, consolidation and sharing of best practice retail marketing.- Established and executed new operating model (cost plus) for Guess Property Outlet stores. Results were 120% average improvement across stores and countries selected for implementation.- Operational responsibility for global Wholesale Guess and Gc watch retail environments.

Promoted in April 2013 to Global Retail Operations & Development Director, responsibilities and results as noted above.

- Responsible for organisational setup and management of retail business for Swarovski Crystallized in accordance with the global business and retail strategy.- Developed operational requirements for brand Flagship stores, including policies, infrastructure, staffing, store management, program development and implementation, inventory replenishment and controls, cash handling and emergency response.- Oversaw day-to-day operations of London Flagship Store and Lounge (F&B, Customer design training and design collaboration events/activities) to ensure compliance with Brand standards.- Full P&L responsibility for Swarovski Crystallized retail business.- Management and supervision of key staff (6 direct reports).- Provided key support for Crystallized Concept store openings in New York and Shanghai.

- Responsible for UK strategic retail development for new store openings and National Distribution Plan focusing on profitability and strategic distribution.- Developed UK Retail Distribution Plan (Board Approved) for retail store openings. Results included 29 retail stores, 34 concessions and 7 franchise stores.- Effective relationships established with key commercial developers, landlords, shopping centre management and appropriate regulatory bodies relevant to the commercial retail property industry.- Actively worked with external solicitors and property agents to negotiate best commercial terms on new leases. Management of existing portfolio on all commercial property issues.- Responsible for independent premium (Franchise store) development; responsible for location planning, lease terms, store construction and shop fitting. - Responsible for development and management of store maintenance (planned, preventative and reactive) procedures.- Mentored and developed replacement Shop Fitting Coordinator (as Assistant to Development Manager) for both Swarovski stores and independent premium (Franchise) outlets. - Consistently delivered under budget on all aspects of retail store development.

- Successfully opened thirteen Swarovski stores in under two years. Direct liaison with shopping centre management, architects, designers, property agents and landlords. - Concessions successfully set up in twelve large National Department Stores. - Managed external contractors, including competitive tendering to a successful 30% reduction in overall annual shop fitting costs (2002), and a continuous 5% reduction year on year. All aspects of shop fitting using controlled outsourcing.- Established comprehensive nationwide maintenance contracts for all outlets. - Maintained successful relationship with Austrian design team, Dutch shop fitting manufacturers, English shop fitters and Swiss corporate management.

- Maintained business controls, processes and procedures in support of General Manager.- Significantly consolidated (from 42 to 14) and presented Management Monthly Reports in a timely and efficient manner.- Full responsibility of Swarovski Retail & Distribution System, and relevant training (user side).- Coordination of Field Force performance evaluation (Area Sales Managers and Merchandisers).- Developed, implemented and maintained a comprehensive distribution quality system.