Alex Kientz Email and Phone Number
dallas, texas, united states
Alex Kientz's Location
Keller, Texas, United States, United States
Alex Kientz's Contact Details
Alex Kientz work email
- Valid
- Valid
- Valid
Alex Kientz personal email
n/a
About Alex Kientz
13+ years of military and commercial aviation Leadership with a focus in Customer Service, operational efficiency, and financial profitability. Seasoned in operational and commercial metrics with a keen grasp of the human connection to provide world class hospitality and enhance the Customer experience.
Alex Kientz's Current Company Details
Southwest Airlines
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Workforce Standards Consultant
dallas, texas, united states
- Website:
- southwest.com
- Employees:
- 27930
Alex Kientz Work Experience Details
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Consultant: Ground OperationsSouthwest Airlines Feb 2023 - Present- Initiated network-wide strategy to achieve 30% virtual baggage service office (vBSO) adoption rate with Customer & Baggage Service Leadership- Designed Tableau dashboard that displayed station vBSO adoption rates in a variety of impactful views- Developed Alteryx workflow that captured bag report transaction times, leading to more accurate headcount planning- Provide ad hoc data analysis to GO stakeholders utilizing Alteryx, Tableau, SQL & other software packages
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Senior Analyst: Workforce Analytics, Ground OperationsSouthwest Airlines Sep 2021 - Feb 2023Dallas-Fort Worth Metroplex- Constructed Alteryx workflow that automated KPI deliverables for Customer & Baggage Service (CBS) Specialists and Leaders, reducing weekly man hours- Collaborated cross departmental Teams to assemble a monthly Excel scorecard for all stations, highlighting baggage metrics with Alteryx workflows- Proactively investigated mishandled baggage claims, ensuring accuracy of fault and explanation as to why a station would be charged for a Customer's mishandled bag- Provide ad hoc data analysis to Ground Operations Stakeholders utilizing Alteryx, Tableau, SQL, and other software packages
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Work Force Analyst: Cargo & ChartersSouthwest Airlines Aug 2019 - Sep 2021Dallas/Fort Worth Area- Write monthly Leadership update describing key initiatives, project milestones, and operational adjustments on behalf of Managing Director for 150 Employees.- Assemble and host quarterly virtual town halls chronicling strategic & tactical developments, prominent industry topics, and commercial performance review. - Respond to and analyze ad hoc data requests from Cargo & Charter stakeholders using Alteryx, Tableau, and other data software packages.- Maintain Alteryx workflows and Tableau Dashboards and repair when not properly functioning - Provide legendary internal Customer Service by acting as a resource of information within the Cargo Management Group and to other departments within the company.- Participate in Company sponsored analytical forums and meetings to ensure enterprise bestpractices are implemented and adopted.
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Market Strategy Analyst YieldSouthwest Airlines Jan 2018 - Aug 2019Dallas/Fort Worth Area- Proactively analyzes market performance and adjusts forecast to capture higher yields or loads. - Presents monthly reviews of markets to senior leadership concerning financial health and competitive environment of markets.- Develop strategy with Leadership to maximize revenue generation during highly visible events.
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Provisioning SupervisorSouthwest Airlines Jan 2017 - Jan 2018Houston, Texas Area-Ensure the highest level of Service is provided to both internal and external Customers of Southwest Airlines.-Observe approximately 60 Provisioning Agents for safe operations of provisioning trucks both on and off Area of Operations.-Monitor flight activity for cancellations, tail swaps, and gate changes and relay that information to Agents to verify timely service to aircraft.-Assign overtime based on need to guarantee successful and efficient operations.-Maximize work center budget and company profitability by allowing agents to leave work early without pay as availability dictates.
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Team Lead (Eldp)Southwest Airlines Aug 2016 - Jan 2017Chicago Call Center-Coach 15 call center reps in general sales positions with their primary job functions: Provide first call resolution; Generate revenue through promotion of our ancillary products; and Deliver the highest quality of Customer Service in a friendly, warm manner.-Monitor phone calls for quality assurance.-Motivate reps to meet Company goals in Average Handle Time, Calls Per Hour, Sales Per Handle Minute, Warm Transfers, and Department Variance.-Supply feedback to Center Support Leaders on team performance, discipline, on the job injuries, safety,and commendations.-Write a weekly newsletter distributed to over 200 employees informing them of the most recent policy & procedure changes, cultural and community engagement, and latest business news.
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Ramp Supervisor (Eldp)Southwest Airlines Mar 2016 - Jul 2016Greater Chicago Area-Coach, support, and assist between 12 to 15 ramp agents with their primary job functions: loading and unloading of commodities; safe handling of customers' baggage; timely delivery of bags to our customers; and ensuring bags are successfully transferred to connecting aircraft.-Communicate and investigate in conjunction with the airport's Baggage Service Office any issues with missing, delayed, or damaged customer baggage.-Provide support and solutions to improve metrics such as mishandled baggage ratio (MBR), net promoter score (NPS), turn compliance, and early morning originators.-Supply feedback to management on day-to-day activities in ramp operations such as discipline, delays, commendation, on the job injuries, safety, and discipline.
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Customer Service Supervisor Ii (Eldp)Southwest Airlines Jul 2015 - Mar 2016Greater Chicago Area-Engage, communicate with, and assist Customers that are traveling to what is important in their lives. I provide a listening ear and an empathetic understanding to resolve any issues that Customers need assistance in resolving.-Lead, support, and coach anywhere from six to eleven Customer Service Agents and Operations Agents on a daily basis to ensure the highest level of Customer satisfaction and efficient airport operations. -Provide support and solutions to improve metrics such as: Mishandled Baggage Ratio; Net Promotor Score; Turn Compliance; and On Time Performance.-Supply feedback to Management on day-to-day activities in airport operations such as discipline, delays, commendation, medical emergencies, oversells, and denied boarding. Additional communication is provided on how to improve the Customer experience and company metrics.
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Legacy Parts Analyst InternBell Helicopter Jun 2013 - Aug 2013Hurst, Texas-Assist Sourcing Specialists in communicating engineering requirements for production of parts to selected vendors.-Resolve any issues with vendors concerning manufacturing of parts.-Created an Excel tool that allows Commodity Contract Specialists to easily access required documents to build contracts with potential suppliers. In addition, this tool tool tracks the percentage of contracts completed, as well as planned time in days for completion, and the actual time in days for completion. -
Crew Resource Management InsructorUnited States Marine Corps Jun 2011 - Jul 2012Fort Worth, Texas-Instructed annual ground and flight training safety courses -
Flight Duty OfficerUnited States Marine Corps May 2011 - Jul 2012Fort Worth, Texas-Coordinated the arrival of unit aircraft to both civilian, foreign, and military airfields-Prepared daily flight schedule for 13 KC-130s. -Collaborated with safety, training, and operations departments in conjunction with Pilot, Navigator, Flight Engineer, and Loadmaster work centers to ensure crew capability and readiness for routine and tactical flights-Acted as liaison for unit’s operations department to maintenance about upcoming flights and necessary requirements for mission readiness-Reported to unit's Commanding Officer about location and condition of flight crews away from base, current aircraft readiness, and any potential problems with scheduled flights
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Kc-130 Loadmaster InstructorUnited States Marine Corps Sep 2007 - Jul 2012Cherry Point, Nc. Okinawa, Japan. Fort Worth, Texas.-Provided guidance, instruction, and practical application of loadmaster required skills for over 50 Marines-Examined over 10 Marines in loadmaster specific skills and knowledge required for annual evaluation
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Kc-130 LoadmasterUnited States Marine Corps Jun 2003 - Jul 2012Cherry Point, Nc. Okinawa, Japan. Ft Worth, Texas-Performed aircraft preflight to establish aircraft's ability to complete current mission at hand.-Prepared aircraft for loading and unloading of passengers and equipment-Computed weight & balance to ensure aircraft’s center of gravity was within safe operating limits-Communicated details of landing and specific requirements with airfield units
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Ground Safety ManagerUnited States Marine Corps Jun 2010 - Mar 2011Okinawa, Japan-Attended OSHA ground safety management course-In charge of routine inspections for work center safety to ensure compliance with OSHA standards
Alex Kientz Skills
Military
Aircraft
Military Experience
Aviation
Security Clearance
Military Operations
Operational Planning
Military Training
Military Aviation
Flight Training
Organizational Leadership
Top Secret
Strategic Planning
Flight Planning
Military Logistics
Public Speaking
Crew Resource Management
Tactics
Research
Customer Service
Teaching
Airports
Airport Operations
Osha Certified
Customer Satisfaction
Customer Relationship Management
Operations Management
Commercial Aviation
Leadership
Cross Functional Team Leadership
Morale
Operational Support
Customer Service Operations
Union Relations
Multi Cultural Team Leadership
Ramp Operations
Net Promoter Score
Hospitality Industry
Team Building
Management
Training
Aerospace
Command
Defense
National Security
Weapons
Aircraft Maintenance
Force Protection
Budgets
Afghanistan
Negotiation
Electronic Warfare
Counterinsurgency
Helicopters
Combat
Alex Kientz Education Details
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Institute Of Flight Operations And DispatchFlight Dispatcher -
Texas Christian UniversityEconomics
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Economics -
Colerain High SchoolGeneral Studies
Frequently Asked Questions about Alex Kientz
What company does Alex Kientz work for?
Alex Kientz works for Southwest Airlines
What is Alex Kientz's role at the current company?
Alex Kientz's current role is Workforce Standards Consultant.
What is Alex Kientz's email address?
Alex Kientz's email address is al****@****tcu.edu
What schools did Alex Kientz attend?
Alex Kientz attended Institute Of Flight Operations And Dispatch, Texas Christian University, Texas Christian University, Colerain High School.
What are some of Alex Kientz's interests?
Alex Kientz has interest in Social Services, Economic Empowerment, Politics, Education, Poverty Alleviation, Science And Technology, Human Rights.
What skills is Alex Kientz known for?
Alex Kientz has skills like Military, Aircraft, Military Experience, Aviation, Security Clearance, Military Operations, Operational Planning, Military Training, Military Aviation, Flight Training, Organizational Leadership, Top Secret.
Who are Alex Kientz's colleagues?
Alex Kientz's colleagues are Alexis Walker Walker, Katherine Viner, Cindy Spencer, Supreme Allah, Elton Wilson, Wade Mcclung, Tara Rector.
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