Alex King Email & Phone Number

Melbourne, Victoria, Australia

I lead the development, implementation and optimisaiton of Equifax's core business - consumer credit bureau and products and services. Key functions of accountability - product strategy, customer engagement, product development, market research, compliance.I led a program that won the Australian Business Awards in 2021 for a new credit score - One Score which was unique in it's use of patented AI.

Melbourne, Victoria, Australia

I led the development, implementation and optimization of Equifax's Marketing Services business - helping enterprises target specific consumer segments that they wished to target with marketing.

Melbourne, Australia

I developed and managed the indirect sales channel and associated partners for PWN.I operated the Go To Market processes and established programs to support channel partners including promotion, marketing, fulfilment, product development, onboarding and ongoing reviews.

Melbourne, Australia

I owned and managed the exits program of work for all of Telstra's products and market offers that had reached the end of their product lifecycle. This included the migration of 1.3 million customers and the closure of the 2G Network.I led the end to end program with cross company stakeholder governance and rigorous risk management methodologies. I managed a large team of product managers across individual exits with accountabilities for business case development, customer communications and marketing. The largest program was closing Telstra's 2G/GSM network. My leadership of this program successfully migrate 1.3M services in less than 12 months.The project won the Australian Institute of Project Management 2017 Award for ICT/Telecommunications Project of the Year.Accountabilities also included:- Undertaking customer trials to develop large scale and efficient migration programs- Developing tailored migration programs for each customer segment based on customer research- Influencing and leveraging cross company stakeholders to execute the migration plan- Leading a company wide, cross functional project teams- Managing all projects to OPEX budgets- Establishing and managing risk/mitigation plans - Ensuring robust corporate governance was established with direct line of communication to the Telstra Executive team

Melbourne, Australia

I was responsible for using the Agile methodology to build a highly sophisticated CRM solution in Telstra's IT environment to support value added services for Telstra broadband.I led a program team of over 200 people including product managers, business analysts, software engineers and project managers based in Australia and overseas to build a new CRM platform.I delivered the $30M CAPEX project from business case through to launch, including large scale improvements to complex back end support systems to improve the customer experience of 10 million fixed broadband customers and save $5M per year.Accountabilities also included:- Managing cross company stakeholders with competing priorities and requirements - Incorporating a suite of innovative changes to the CRM platform to support the requirements of the value added services products

Melbourne, Australia

I led a large team of domestic and international product managers to develop product and marketing strategies for domestic and international telco products and services (International Roaming, Premium Services for Service Bureaux and SMS Marketing and Communications with Corporate Messaging). I drove a philosophy of wide cross company engagement with all corporate functions including Sales, Finance, Engineering, Legal and IT to ensure product managers understood their products from an end to end perspective. I also ensured all my team, including myself, regularly spoke with customers who used their products from Sales Account ride ons to customers who had a poor experience.In this role, I had ownership of a P&L worth over $750M and grew revenue and EBIT via a comprehensive product development and lifecycle plan.By applying an end to end focus of the service supply chain including external vendors, international partners and suppliers, I reduced operational cost by over $100M. This opened up the opportunity to create market leading offers and drive marketing programs while enhancing customer experience.I developed and executed numerous CAPEX projects from concept to business case to launch. In one case, a $20M CAPEX compliance project with a short and punitive deadline was executed successfully. I also led Telstra's engagement with numerous government agencies, regulatory bodies and industry associations.

Melbourne, Australia

I led a large team of international and domestic product managers to develop innovative strategies and programs for telco products and services (Post Paid, International Roaming, Premium Services and Corporate Messaging) worth over $5B in revenue. The accountabilities included:- Overall P&L ownership- Growing sustainable revenue and EBIT via a comprehensive product development and lifecycle plan- Reducing operational cost while enhancing customer experience- Driving CAPEX programs from concept to business case to launch- Applying an end to end focus of the service supply chain including external vendors, partners and suppliers- Creating marketing programs including customer orientated pricing/offers

Melbourne, Australia

I led a large team of international and domestic product and operational specialists to develop strategies and programs and manage the product lifecycle of for telco products and services (International Roaming, International Voice/Video Calling and Messaging).During this time, I launched a world first for the CDMA Mobile technology by enabling data roaming with another mobile operator.The accountabilities included:- Overall P&L ownership- Growing sustainable revenue and EBIT - Delivering CAPEX programs to drive out operational cost- Partnering with over 400 internationally based mobile operators, external vendors, partners and suppliers to deliver services to customers

Hobart, Tasmania

I would deliver new Managed IP projects into Operations to ensure that they were provided full support from launch. Major product launches were undertaken to support Telstra subsidiaries in USA and New Zealand.

Hobart, Tasmania

As Non-Executive Director of this not-for-profit organisation, I participated in fundraising strategies, high level budgeting, reviewing risk assessments and ensuring a high level of effective governance.I also performed the role of board secretary.

Company Director'S Course

Masters Of International Business, International Business

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering