Alex Ko Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

• EPIC Proficiencies: Bridges & Care EverywhereEPIC Certifications: Grand Central & PreludeI work with vendors to integrate the healthcare EMR (EPIC) with their products so that end users can drive efficiencies or.
• Meticulous documentation for interface configuration or support documentation to ensure consistency and ease of review for colleagues.
• Configuration and maintenance of EPIC interfaces (Quarterly upgrades)
• Regular collaboration with various stakeholders when troubleshooting issues, defining project scope, analyzing data requirements, and lower environment testing to validate data integrity prior to go-lives
• 1 Year as the testing liaison to facilitate system integration testing for interfacesInternal resource for other teams when interface review/support is neededSome notable implementations:o Vital ER (ADT) - Emergency.
• Care Everywhere subject matter expert o Implemented care everywhere in training environments, Payer platform, Care Everywhere on FHIR, o Care Everywhere security liaison

Minneapolis, Minnesota

• EPIC certifications in Grand central and Prelude
• Configuration of EPIC relating to patient access modules that arise from end user requests, incidents – break/fix, quarterly updates/patches, and various projects
• Collaborate with different stakeholders to define project scope, resource planning, and coordination of build.
• Uphold standards through documentation of work, conducting QA peer reviews, and following protocols for completion of work
• Identified a need to update the peer review workflow and implemented the update via Microsoft Sharepoint and power automate. This created efficiency by automating e-mail communications from colleagues requesting peer.

Eagan, MN

• Oversight of front-end operations at three busy rehabilitation clinics.
• Identified opportunities to streamline processes and implemented improvements to make scheduling workflows more consistent.
• Various projects such as: incorporation of new services (audiology), provider record cleanup, templating for providers across sites, clinic merging efforts, amongst others.
• Part of the rehab leadership team where system initiatives, goals, trends, issues, and strategy were discussed.
• Fulfillment of time cards, hiring, performance reviews, goal setting, onboarding and orientation

Twin Cities MN

• Assist in the new hire process by providing training and serving as a mentor
• Conduct reviews with colleagues to ensure that best practices are being implemented and system changes are streamlined throughout the organization
• Maintain customer database to ensure accurate information and analysis
• Participate in various duties to assist in reforming intake processes and serve as a informational liaison

Twin Cities

• Utilize internal database to streamline best practice strategies associated with several business initiatives and metrics
• Served as a resource and advisor on various human resource matters including: coaching and development, and new hire on-boarding.
• Conduct reviews to ensure that colleagues are aware of changes and job duties
• Maintained customer database to ensure accurate information and analysis
• Serve as an administrative resource for multiple locations throughout the Twin Cities

Saint Paul

• Served as a resource and advisor on various hardware and software issues in the student labs
• Provided tutoring services on CSS, HTML, Javascript, Java, and various database languages
• Partnered with Saint Thomas faculty to test various cloud computing options to reduce technology related costs on campus
• Developed a merchandise inventory program utilizing RFID technology
• Elected officer of computer science club to drive information systems initiatives on campus

Minnetonka, MN

• Utilized Python Coding to troubleshoot software issues in various mobile applications
• Actively participated in code review, editing, and documentation to monitor and evaluate program trends and potential risks
• Conducted market research to develop growth strategies for the software applications

Saint Paul, Minnesota

• Developed a master budget template that drove new assessment strategies to mitigate risk and liabilities for future projects
• Created financial templates to streamline budget tracking
• Responsible for developing, interpreting, and implementing financial data to validate previous financial assessments
• Summarized financial data and developed recommendations or necessary adjustments

Bachelor'S Of Art, Business Management, Information Systems

Activities and Societies: Computer Science club officer

Associate'S Of Arts, Business Administration

Activities and Societies: Student SenateGraduated with honors