With over eight years of experience in the retail industry, passionate and driven leader who oversees the sales and operations of RUDSAK, a Canadian performance luxury brand. I work with a diverse and talented team of professionals to manage the strategic planning,execution and optimization of all sales channels, including e-commerce,wholesale and retail stores. Oversee the brand's retail strategy, distribution, merchandising, inventory, and customer experience across North America.Prior to RUDSAK, I was the Head of Retail at Zara Canada, where I led the operation,expansion and performance of one of the world's largest fashion retailers in the Canadian market.Professional Proficiencies*Retail/E-commerce Management: Navigating retail and e-commerce complexities. Analytical in market trends and consumer behavior.*Team Building: Recognized for assembling high-performance teams.*Sales Channel Innovation: Proficient in expanding channels for revenue growth.*Market Expansion: Successfully led store expansions.*Strategic Inventory Management: Skillful in optimizing inventory and financial health.*Customer Journey Enhancement: Committed to elevating customer experience.*Policy Adaptation: Agile in meeting industry demands.*Budget Monitoring: Proven ability to monitor budgets effectively.*Visual Merchandising: Possesses a keen eye for product presentation.*Business Optimization: Dedicated to maximizing operational efficiency.Key Achievements *Sales Growth:* Spearheaded a remarkable 22% YoY increase in sales, contributing to substantial revenue growth. *Payment Journey Modernization:* Successfully updated the payment journey in retail stores through Shopify POS, resulting in a 50% increase in customer data (CRM) and significantly reduced transaction time. *RFID Implementation:* Introduced RFID technology, achieving an impressive 99% inventory accuracy for retail stores. *Diversified Revenue Channels:* Successfully incorporated dropshipping as a new revenue stream, contributing to 15% of total online sales. *Operational Cost Optimization:* Developed a robust plan for optimizing operational costs, ensuring efficiency without compromising quality. *Strategic Expansion:* Orchestrated a successful plan for opening/relocating retail stores, playing a pivotal role in top-line sales growth. *Customer Journey Enhancement:* Improved the customer experience in both retail and e-commerce, leading to an 18% increase in traffic and a modernized overall store environment.