-Managed team responsible for overseeing processing of benefit payments for both defined benefits and defined contribution plans, included payments related to qualified and non-qualified plans for small, medium and large corporations.-Handled the successful transition of multiple clients to a new site for administration due to closing of office.-Completed interviews, performance reviews and feedback, time sheet approvals and training to team associates along with overseeing all day to day operations.-Built solid client relationships by facilitating client conference calls, completion of action logs, project plans and deescalating of escalated items.-Successful implementation of multiple top 100 clients to systematic payment processing to mitigate risk and provide proficiency in processing times.-Worked directly with multiple functionalized teams as the Subject Matter Expert (SME) for both onshore and offshore teams to ensure client deliverables were met and data was accurate.-Primary contact for clients, record keepers and third-party vendors to ensure benefits payments were processed as requested.

-Responsible for performing complex custody accounting operations and processes. Identified and implemented consistent operational best practices, always looking for ways to create efficiencies.-Coordinated the implementation of new funds, systems and processes and assisted with client conversions and other client projects.-Trained, developed and motivated new staff. Completed performance appraisals.-Served on committees. Helped define and implement new company initiatives.-Addressed custom client requests, managed the production activities of the team.-Acted as the primary contact and escalation point for operational issues, including issues related to the Business Unit Shared Services team and Centers of Excellence.-Assisted with compliance/fiduciary reviews and audits.