I'm a results-driven Training Specialist with a proven track record in developing and delivering high-impact training programs for customer and technical support teams across diverse industries, including SaaS/PaaS, B2B, ECommerce, and a lot more. Possessing an understanding of instructional design and adult learning principles, I excel in creating engaging and effective learning experiences that drive performance and customer satisfaction. Experienced in managing multiple client accounts, conducting thorough needs assessments, and developing tailored training solutions aligned with business objectives. Proficient in leveraging a variety of training methodologies and technologies to optimize learning outcomes.During my free time, I love unwinding with long walks or getting lost in a good psycho-thrille movies/series. Zombies are my guilty pleasure though - Daryl Dixon is my absolute fave! If you're a fellow Walking Dead fan, let's connect! Oh, and an iced matcha latte would be the cherry on top of any day!