• Perform systems administration tasks across multiple environments, including Windows server building, deployment, and maintenance within VSphere, Windows Hyper-V, and Azure.• Contribute to the development of Cybersecurity Emergency Response Plans guided by the NIST Framework.• Deploy and maintain backup solutions with Veeam Backup and Replication and Synology products.• Monitor and mitigate cybersecurity threats using Windows Defender, Microsoft Endpoint Manager, and SOC.OS as well as monthly vPen testing through Vonahi.

• Monitor, maintain, and update all incoming tickets via phone and online ticketing system, prioritizing needs promptly.• Execute assessment and troubleshooting of user issues requiring tactful and versatile communication capabilities.• Working closely with team members to problem solve, transferring pertinent information to provide appropriate support, ensuring limited downtime promptly.• Operate largely autonomously and primarily remotely with the flexibility to change the location and work environment as needed, managing tasks effectively.

Responsible for overseeing the daily operations and administration for a communications consultancy firm providing services to Canadian NGOs and charities. As an entrepreneurial effort, this position required administration and execution of various functions both internally and externally. Accounting functions:-Full cycle bookkeeping including invoicing, journal entries for year end and month end-GST filing-Corporate taxes processing and filingHuman Resources functions:-Recruitment, drafting job postings, screening resumes, conducting references checks and interviews, offer letters, and subsequent on boarding of all staff.-Developing job descriptions and employment contracts.-Creating human resources processes and policies.-Managed all payroll needs including bi-weekly pay cycle, payroll tax filing and payment, T4 processing and filing, ROE filingProject management services:-Maintained superior communication with all external stakeholders providing a high level of customer service and support.-Negotiating and drafting contracts with non-profit clients.-Providing grant research and writing services to clients.-Communicating with staff, colleagues, and clients to maintain project timelines.

>Point of contact for the Business Services group, consisting of IT, Accounting, Payment, and Cash Services; customer support internally to the Business Service group and reporting departments.>Served as project manager on the Centralized Digital Contract Repository Project and Centralized Travel Management Project as additional responsibilities over-and-above routine job responsibilities. Key project performance contributions outlined below Project Summary: Centralized Digital Contract Repository >Managed the consolidation and transfer of all physical contracts into digital form for an organization-wide central repository system.>Executed end-user, user experience, and risk management testing to ensure the system's capabilities would meet stakeholder and project requirements.Developed training and process documentation for use by all staff.Project Summary: Centralized Travel Management >Conducted internal research, focus groups, and interviews, collecting and acting upon system and process requirements from internal stakeholders. >Coalesced requirements in request for proposal, led the selection committee through review and scoring process ultimately securing a new travel management partner.>Design and distribution of new process documents, along with planning and delivering training sessions for all user groups.

>Supported Accounting, Payment Services teams, providing hands-on support with account reconciliation, invoice batching/processing, journal entries, and other functions as needed. >Managed the daily operations of the office building the teams were in, including inventory, file management, and customer service.>Utilized various software operations at an intermediate to advanced level, including organization ERP, Sharepoint, MS Office, MS Project, MS Visio.>Project managed the volunteer audit, coordinating 100+ volunteers from 10 different accounting firms providing orientation and training.>Analysis support for audit preparations of Non-Resident Tax Audit conducted by CRA, successfully defending the Calgary Stampede's position.

During this period we as a family made the decision that my wife would pursue her teaching career while I stayed at home with our first born. I took the opportunity to also increase my knowledge base by enrolling in full time studies for my HR/LR degree.This time taught me very valuable time management skills between being a parent and pursuing my education.

- Seasonal tax preparation- Flexible and personal customer service- Business development- Client management

• Recruited & coordinated volunteers for day to day operations of campaign office• Designed campaign sign location map based on strategic importance, and coordinated with campaign Sign Chair on execution• Worked closely with fundraising chair ensuring fundraising collections and expenses were in order• Helped to organize successful media buy plans• Strategically coordinated two dozen volunteers for eletion day activities including transportation assistance, phone bank coordination, and various other tasks• Maintained campaign ledger of contributions and expenses as per Elections BC legislation

- Processed bi-weekly payroll for 100+ employees and 50+ contractors - Including mat-leave top up- T4 processing, reconciliation, and submission- Managed the full cycle accounting for SkillsConnect program - This included a 2/3 reimbursement process administered by the provincial government of BC for training and upgrading- Assisted in maintaining client files in the CRM for the psychological services program- Accounts payable processing- Administered market research analysis for expansion

- Bookkeeping for several SME's in the Grande Prairie area- Personal tax preparation services- Self-employed tax preparation services