● Mentor technical support team members, ensuring effective and helpful support is provided to end users as well as working to help them achieve their professional growth goals. ● Led deployment of Security Awareness Training Program and EndPoint Security with new XDR technology, elevating the capabilities and reducing time to detect, investigate and remediate threats by 35%. ● Implemented a vendor security assessment to assess new and current vendors for appropriate security hygiene and controls to confirm compliance with InfoSec standards. ● Conduct risk assessments and review operational processes and procedures to ensure compliance with regulatory requirements. ● Manage ongoing relationships with external vendors (including product owners and engineering support), and advisors while establishing and monitoring KPIs and service level agreements. ● Create and execute implementation plans, including cost-benefit and ROI analytics for all IT-related initiatives. ● Represent IT Operations in strategic vision workshops. ● Communicate major project details and strategic milestones to the company stakeholders/leadership and provide updates regarding training and process improvement. ● Direct security investigations utilizing outside resources, SOC, Forensics, and Incident Response. ● Manage the system migration/implementation of new Electronic Medical Records (EMR) and Electronic Dental Records (EDR) software to improve clinical performance and workflow, leading to monthly savings of $30,000, decreased the average patient “No Show” rate from 40% to 25%, and increased average revenue per visit by 20%. ● Serve as the primary administrator for the company's Microsoft 365, Intune, Azure, and on-site servers.● Advise executive leadership on current threats, remediation efforts, response metrics, and new technology trends.

● Listened to customers and advised on a solution; using their feedback a final solution was developed and implemented.● Built robust data protection program for customers utilizing endpoint protection, Next-Gen firewalls, email filtering, security awareness, disaster recovery and business continuity. ● Provided threat hunting and Incident Response/Remediation for clients experiencing malicious cyber activity.● Installed and managed customer VPN’s for secure remote communications and applications access.● Created customized documentation and training for end user’s software and/or hardware.

● Led a team of approx. 35 direct reports by providing managerial support as well as IT and project management support.● Collaborated and coordinated with department leads ensuring the appropriate subject matter experts were retained for engagements.● Organized and managed virtual SME teams for proposal management, utilizing outside resources and providing technical assistance to support contracts in excess of $6.5 billion.● Effectively implemented a corporate SharePoint site from the ground up to include secure collaboration, data protection, and corporate best practices, eliminating paying for travel and increasing profit by 10%.● Managed approximately 300 resources of various skills and seniority levels.