Alex Lefebvre Email & Phone Number

Roscoe, Illinois, United States

180 Computer Solutions is an MSP of mine serving small business and residential needs in the greater stateline area. We are experts in computer sales & repair, enterprise network design & security, surveillance systems, automation controls, and small business phone systems. With an extensive SME background including in the realms of HIPAA and FERPA, if it.

Rockford, Illinois Area

• OrthoIllinois is an advanced orthopedic practice with multiple locations across Northern Illinois.As a phone systems administrator and IT specialist, my accomplishments included:
• $563,000 in quantifiable savings over seven years through special projects and restricting.
• $114,000 yearly in continued, perpetual, annual savings as of my departure.
• Creating a new WDS server to automate PC refresh & reinstall processes.
• Implementing location based E911 to become complaint with Kari's Law and ILCS 750/15.6a.My responsibilities include:
• Administering our Avaya Aura, IP Office, & ShoreTel Phone systems.

Rockford, IL

• While at OSF, my responsibilities included:
• Support of users, computers, and enforce security policies within Active Directory.
• Troubleshoot, update, & configure end user devices & software both in person and remotely.
• Create support documentation and suggest areas for process improvement.
• Perform routine preventative maintenance on end user devices.
• Triage based on severity of support cases.The team I worked with at OSF Saint Anthony's felt almost like a second family. While my position as an intern was only temporary, I still keep in touch with the incredible.

• Administer & Support RVCs LMS, Blackboard Learn ANGEL edition
• Maintain adherence to FERPA regulations, ensure confidentiality and security of user data
• Provide training & support for faculty & students in the use of ANGEL and Google Apps
• Triage support requests & ensure proper documentation of their resolutions
• Co-developed Online Student Orientation
• Co-manage RVCs Google Apps Account

• Ensure proper communication between XEI Agents & ODS.
• Manage Microsoft Access-based exceptions database.