Alex Levi Email and Phone Number
Alex Levi work email
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Alex Levi personal email
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Alex Levi phone numbers
A high energy/results driven leader in the customer service and technical support industry. I have exceeded all expectation in every role within the contact center environment ranging from first level agent to Senior Manager overseeing a 150+ person team across 5 different states. I have successfully integrated different teams into one team with an approach that is transparent to customers. I have routinely exceeded all expectations within each of my roles and all objectives that have been given to me. My teams consistently have high employee engagement scores due to my ability to execute for my team, my customers and all stakeholders.CORE COMPETENCIESVisionary Leadership, Technical Support, Process Development, Budget Management, Performance Management, Acquisition Integration, Staff Development, Key Vendor Relationships, Technology Acquisition, Culture Champion
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Vice President Customer OperationsExcellus Bcbs Aug 2019 - PresentRochester, New York, Us
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Director Customer OperationsExcellus Bcbs Apr 2019 - PresentRochester, New York, Us
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Director Commercial Support CenterFrontier Communications Apr 2016 - Apr 2019Dallas, Texas, Us• Direct 24/7/365 Enterprise Repair Center encompassing approx 275 employees across 4 locations repairing trouble on Ethernet, DS0, DS1, DS3 , 911 and OCN products for Wholesale and Retail customers.• Focused driving improvements in service levels, MTTR, customer experience and employee engagement. • Work with key partners, vendors and incumbent carriers to build relationships and accountability to drive increased service levels and lower MTTR. • Handle internal and external escalations 24/7 in a timely manner. • Provide leadership and direction to Management and Technicians to attain organizations goals and objectives. • Integrate multiple knowledge bases gained by mergers and acquisitions into single repair organization through consolidation. • Develop process and procedures to improve repair process through efficiencies and improve the customers repair experience with a high level of customer service and decreased repair time. -
Director Project Support And DevelopmentWindstream Mar 2015 - Apr 2016Little Rock, Ar, UsResponsible for project management, process engineering, software development and reporting/data analysis for a 1000 person operation supporting enterprise network/equipment customers network interruptions. -
Senior Manager Enterprise Repair AnswerWindstream Mar 2007 - Mar 2015Little Rock, Ar, Us
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Supervisor Network Service CenterPaetec Feb 2008 - Feb 2009
Alex Levi Skills
Alex Levi Education Details
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Roberts Wesleyan UniversityGeneral -
Roberts Wesleyan UniversityLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Alex Levi
What company does Alex Levi work for?
Alex Levi works for Excellus Bcbs
What is Alex Levi's role at the current company?
Alex Levi's current role is Vice President Customer Operations at Excellus BCBS.
What is Alex Levi's email address?
Alex Levi's email address is al****@****lus.com
What is Alex Levi's direct phone number?
Alex Levi's direct phone number is +158574*****
What schools did Alex Levi attend?
Alex Levi attended Roberts Wesleyan University, Roberts Wesleyan University.
What skills is Alex Levi known for?
Alex Levi has skills like Telecommunications, Management, Voip, Mpls, Telephony, T1, Managed Services, Sip Trunking, Call Center, Unified Communications, Sip, Hosted Services.
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