Alex Loo Email & Phone Number

Selangor, Malaysia

-Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.-Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.-Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.-Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.-Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.

Selangor, Malaysia

-Identify and pursue new business partner through market research, networking-Develop and maintain a pipeline of potential clients-Implement various regional network expansion tasks, provide network structure optimization suggestions and opinions, and provide cross-departmental communication and coordination of network planning projects within the region.-Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyaltyTeam Management: -Lead and manage a team of network professionals, providing guidance, coaching, and support.

Selangor, Malaysia

Team Leadership:-Provide strong leadership and direction to the team, fostering a positive and productive work environment.-Recruit, train, and develop team members to enhance their skills and capabilities.-Developed and implemented staff training programs to ensure team members had the skills and knowledge needed to perform their roles-Leveraged data analytics to identify areas of improvement and develop actionable plans to address those needs-Conducted employee reviews to assess performance and identify areas for improvement-Evaluated employee performance and provided regular feedback to ensure goals and objectives were met

Selangor, Malaysia

Market Intelligence:-Prepare and deliver compelling sales presentations to potential clients, showcasing the value of our products/services.-Stay informed about industry trends, market conditions, and competitor activities.-Provide feedback to the sales and marketing teams based on client interactions and market insights.