As the Director of Operations, I oversee and manage the day-to-day operational functions of our organization, ensuring efficiency, productivity, and alignment with strategic goals. I will work closely with cross-functional teams, providing insight in optimizing processes, managing resources, and driving continuous improvement initiatives. This role main objective is to ensure the successful execution of projects and achievement of business objectives.

As Health Education Coordinator, I manage county-level public health programming that is dedicated to the prevention of lifestyle related chronic illness. These programs include, but are not limited to, nutrition and physical activity programming in elementary aged students, agriculture and local food programming, suicide prevention programming, as well as an application based, free low-income farmer's market. Additionally, I manage a food prescription program which includes nutrition education, cooking classes, and food provision. This program requires a high level of community engagement with stakeholders such as physicians and judges, along with complex data management.

I managed St. Mary's Sacred Heart Hospital's Community Benefit programs, as outlined by the IRS and required for maintenance of nonprofit hospital status. I aided in producing a system-wide Community Health Needs Assessment for our service area. I facilitated the development of an implementation strategy for our specific hospital to target the major health needs identified in our community. I implemented, tracked, and reported all of the programs and tasks outlined in our implementation strategy. Those programs included a diabetes support group, a diabetes self-management class, elderly exercise classes, medication assistance, multiple topic-specific tasks force meetings, and resource collaboration. I also facilitated physician relations for the hospital. I built and maintained relationships between the hospital and community medical practices. I served as a liaison for physicians and office managers working to solve any issues they may have, be that with referrals, IT issues, or patient complaints. I worked track and trend physician referrals and associated revenue to strategically target areas of improvement for the hospital. I made travel visits/contacts in person with offices on a monthly or quarterly basis depending on need. I facilitated marketing efforts for new hospital physicians and also marketed the service lines to area offices and organizations.

I began working at this start-up practice shortly after it opened in July of 2014. I was interested in the potential for advancement that is uniquely available in start-up practices, as well as the opportunity to train in numerous capacities as staff often have widely varying job duties in this situation. I was responsible for appointment scheduling, surgery scheduling and coordination, insurance precertification, referrals for outpatient testing, and records maintenance. Occasionally, I assisted with scopes and other in-office procedures when needed. After 6 months at this practice, I became the front office coordinator managing the receptionist staff. I developed job duty distinction within front office staff and ensure that all office duties were completed accurately. At this time I also began to work with marketing consultants on various marketing project for the practice. This included web based marketing as well as event hosting.

I worked as an ophthalmic technician at this Retina Specialist's office. I was responsible for checking patients' vision, checking eye pressure, and taking a full medical and medication history at each visit. I took various retinal photos such as Optical Coherence Tomography Scans and Fundus Photos. I assisted with in-office procedures and scribed for patient exams. I also worked as the practice's Meaningful Use Project Manager. I completed two years of successful attestation to CMS for this government incentive program. I worked extensively with EMR programmers to customize our EMR system to pull data for reporting purposes. I evaluated data reports pulled weekly to assess for progress on meeting the program metrics, with involve various health improvement measures. I reported the standing to staff and trained all staff members on changes in protocol of recording in the EMR system in order to gather missing data. I instructed on changes necessary in the patient exams and patient care in order to meet program requirements for both Year One and Year 2 of the Meaningful Use Program.