Alex Lupenko Email & Phone Number

Ukraine

Remote

• Orchestrated the transition from a legacy CRM to HubSpot in partnership with Media Junction, a certified HubSpot partner; improved KPIs through automated processes, data integrity, and system administration
• Served as the primary point of contact for HubSpot administration, providing overal user support, creating roles, and setting up access levels; managed integrations with tools and data providers, such as Zoom, Stripe.
• Supported cross-functional departments, including… Show more
• Supported cross-functional departments, including Sales and Marketing teams to drive revenue growth through email campaigns and process automation
• Assisted with the development and launch of the company's most expensive product (Executive Concierge Service); served as a part of the team updating current products to boost sales
• Created manuals, guidebooks, and tools for the writing team to enhance the overall quality of the product/service

Remote

• Created targeted, ATS-friendly resumes and cover letters for clients from various industries, including retail sales, marketing, IT, healthcare, real estate, financial services, manufacturing, etc.
• Assisted with design and implementation of the escalation process; handled escalations by rewriting resume/cover letter drafts the clients are not happy with
• Conducted phone consultations with clients to get additional information, offer career advice, and ensure the documents aligned… Show more
• Conducted phone consultations with clients to get additional information, offer career advice, and ensure the documents aligned with where clients were looking to apply
• Reviewed LinkedIn profiles and prepare recommendations on how to optimize them for driving more recruiter traffic
• Produced training videos and supervise new hires to ensure consistent service levels Show less

Ukraine

• Increased the number of orders made on Prime-Resume.com – by 57% in only 4 months through revamping marketing strategy, introducing healthy SEO practices, and launching new free service for lead generation
• Improved the website’s click-through rate (CTR) from 0.5% to 1.7% in 4 months; grew the number of new website visitors by 11.74%, and increased the average time spent on website pages by 56%
• Developed and implemented marketing strategy and SEO plan for six websites offering… Show more
• Developed and implemented marketing strategy and SEO plan for six websites offering resume writing services
• Conducted market research to identify new business opportunities, consumer requirements, and new trends
• Analyzed the customer’s average lifespan and purchased frequency on the website to calculate customer lifetime value for the company

Rivne, Ukraine

• Launched a new experimental call center in only 2 months hiring and training six operators
• Analyzed customer behavior and developed the list of process improvement tools and programs to be implemented
• Interviewed, selected, hired, and trained call center agents to ensure impeccable customer services
• Developed and implemented new customer programs to measure the clients’ satisfaction with the services and identify new business opportunities
• Created weekly schedules, handled… Show more
• Created weekly schedules, handled escalated client issues, and managed quality assurance programs

Online (International)

• Wrote 1078 resumes, 487 cover letters, and 158 post-interview thank you notes
• Established the Resume Writing Department; hired and trained new resume writers
• Administered websites offering resume writing services
• Managed outsourcing call center project; administered budgets, interviewing prospects, and implement marketing campaigns
• Trained call centers agents on customer service standards

Rivne Region, Ukraine

• Served as an interpreter (English-Ukrainian-Russian) for a team of two international short-term observers during the parliamentary and Presidential elections (in 2010, 2012, 2014, 2019)
• Assisted observers with the translation of documents, reports, etc.
• Received six recommendation letters from OSCE short-term observers for excellent work
• Selected as one of the best short-term interpreters for the second round of elections in 2014