Alex Lux Email & Phone Number

Los Angeles, California, United States

Simi Valley, California, United States

As an Operations Engineer at Tangerine Global, a vanguard in high-definition IPTV and media solutions, I've been integral in enhancing the technology offerings for both commercial and residential environments. Our company is celebrated for its adeptness in navigating the digital landscape through its cloud-based MediaFirst and on-premises Mediaroom platforms, alongside a mastery in OTT Streaming, DOCSIS, GPON, MoCA, Wireless, and Ethernet Networks.Media Solutions: I have contributed significantly to both the development and support of leading-edge IPTV and OTT streaming services across various devices, including iOS, Android, Apple TV, and Amazon Fire Sticks. This role has allowed me to facilitate the expansion of our digital footprint, ensuring content is accessible, engaging, and seamlessly delivered.Network Services: In my capacity, I have been instrumental in managing and securing robust network infrastructures. By leveraging advanced technologies such as DOCSIS, GPON, MoCA, and implementing strategic switching, routing, and wireless networks, I've ensured our network's integrity and security. This is particularly crucial for our on-premises Mediaroom platform, which demands meticulous on-site management to deliver our hallmark quality service.Customer Experience: My commitment to providing exceptional service and reliability is in perfect harmony with Tangerine Global's philosophy of crafting extraordinary products within an innovative work culture. By managing the nuanced ecosystems of MediaFirst's cloud-based solutions and Mediaroom's on-prem hardware requirements, I've played a pivotal role in enriching the customer experience, setting new industry standards for excellence and connectivity.

766 Lakefield Rd, Westlake Village, Ca 91361

Innovative Problem-Solver: Created and utilized a bespoke in-house ticketing system to streamline IT support processes, achieving a remarkable 98% resolution rate on the first contact.System Reliability: Proactively resolved a broad range of hardware, software, and network issues, reducing system downtime by 15% and enhancing overall system reliability by 20%.Hybrid IT Management: Effectively managed a hybrid IT environment integrating on-premises Windows servers with Microsoft 365/Azure, ensuring seamless operations across a 20-person company.Security and Compliance: Strengthened system security and user access control using Active Directory and Group Policy Objects, reducing unauthorized access incidents by 80%.

Bachelor Of Science - Bs, Computer Science

Associate'S Degree, Mathematics And Computer Science

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Omega Phi