- Skillfully establish, implement, and deploy various models of desktops, laptops, and printer systems ranging from 2011 to 2024.- Played a significant role in a research project by improving documentations, implemented key features, and debug existing errors using HTML, CSS, JavaScript, and Python- Received training in Waterloo Content Management System (WCMS 3) and Accessibility (AODA), enhancing proficiency to support users in updating Waterloo web pages effectively

- Facilitated successful on-boarding of five co-op students through expert guidance and provided a clear demonstration of assigned responsibilities- Collaboratively lead a team of four in the successful upgrade of four hundred G1 desktops to G9 desktops within twelve TTC garages, divisions, and stations- Contributed to the disassembly and setup of fifty workstations, while delivering well mannered IT support to end users

• Provided end users with problem analysis, problem resolution, consolation and technical supportfor computing hardware and all peripherals• Assisted with delivery, installation and disposal of all end user computing hardware and updatinginventory records• Provided support to end users with computing hardware including peripherals, access, electronicmail, desktop software and network issues• Work with different models of desktop, laptop and tablet hardware including:… Show more • Provided end users with problem analysis, problem resolution, consolation and technical supportfor computing hardware and all peripherals• Assisted with delivery, installation and disposal of all end user computing hardware and updatinginventory records• Provided support to end users with computing hardware including peripherals, access, electronicmail, desktop software and network issues• Work with different models of desktop, laptop and tablet hardware including: system units,monitors, hard drives, printer, keyboards, OS software, GUI and device drivers Show less