Alex M. Johnson

Alex M. Johnson Email and Phone Number

Servant Leader | Business Analyst @ State of Michigan
Alex M. Johnson's Location
Lansing, Michigan, United States, United States
Alex M. Johnson's Contact Details
About Alex M. Johnson

I am a seasoned and certified professional who excels at delivering effective and efficient IT services. I have overseen IT service delivery processes, ensured ITIL best practices, and designed and implemented cloud-based service solutions using Azure DevOps.As a servant leader, a lifetime learner, and a problem solver, I am passionate about helping clients and partners achieve their goals and improve their performance. I have a track record of leading complex projects, managing cross-functional resources, and driving continuous service improvement. I also have a strong background in enterprise architecture, systems integration, and databases.

Alex M. Johnson's Current Company Details
State of Michigan

State Of Michigan

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Servant Leader | Business Analyst
Alex M. Johnson Work Experience Details
  • State Of Michigan
    Senior Information Technology Business Analyst
    State Of Michigan Mar 2024 - Present
    Lansing, Michigan, Us
    Department of Technology, Management and Budget (DTMB)Working as a Senior IT Business Analysts supporting the Michigan Department of Health and Human Services.
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  • Clearesult
    It Project Manager
    Clearesult Oct 2021 - Jul 2023
    Austin, Texas, Us
    As IT Service Manager I oversee information technology service delivery for the organization, lead as an expert in ITIL disciplines, and delivers measurable improvements and effective communications. I ensure IT services support and delivery processes are in place and functioning properly to meet business needs. I maintain all aspects of IT Service Management including the ownership of Incident, Request, Change, Problem Management, and escalation process ensuring high levels of performance in these processes, accurate reporting, and establishment of continuous service improvement practices. I ensure the accuracy of configuration management to support IT practices. I design and implement service solutions and maintain the service catalog, driving toward self-service and automation. I act as the face of IT to business stakeholders, driving toward continual improvement of services, tracked by key metrics.
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  • Evolveware, Inc
    Senior System Analyst
    Evolveware, Inc Feb 2021 - Sep 2021
    Santa Clara, California, Us
    ● Utilized proprietary Intellisys software to capture business rule flow for business analysis and recoding.● Interpreted legacy COBOL code into IBM Operational Decision Management standard syntax.
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  • Tech Mahindra
    Solutions Analyst
    Tech Mahindra Dec 2019 - Feb 2021
    Pune, Maharashtra, In
    ● Sustained external client Change Management processes using ITIL principles.● Oversaw backlog of problem investigations and known errors working with business partners. ● Drove detailed analysis of solutions for clients and prospects.● Prioritized the impact of all operations problems, reducing backlog by 50 percent.
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  • Jackson National Life
    Senior Software Designer
    Jackson National Life Aug 2016 - Dec 2019
    Lansing, Mi, Us
    ● Investigated and planned metrics and KPI improvements across Release, Deployment, and Change Management.● Sought out and executed industry best practices across Service Transition.● Aligned industry standards with stakeholder needs by developing matrix demonstrating alignment KPI matches up with company goals.● Delivered summary of findings to leadership, provided sharp recommendations for improving KPI and metric success indicators.● Cultivated the Service Design Package (SDP) for Service Transition utilizing ITIL principals and best practices.● Collaborated with stakeholders across the company in areas of IT Security, Enterprise Architect, Application Support, ITSM Admins, Project Managers, Change & Release Management, and Service Level Management to determine requirements.● Synchronized and researched issues within ITSM Problem Management framework using BMC Remedy software.
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  • Jackson National Life
    Software Developer Ii
    Jackson National Life Jun 2013 - Aug 2016
    Lansing, Mi, Us
    ● Developed and maintained COBOL modules for external facing quarterly financial customer statements. ● Collaborated with business and IT leads to design more robust testing tools for customer statements.● Led daily scrums and delivered technical advice on bugs and enhancements. ● Supported internal applications using Incident Management model.
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  • Jackson National Life
    Software Developer I
    Jackson National Life Aug 2010 - Jun 2013
    Lansing, Mi, Us
    ● Developed COBOL modules for ad-hoc reports to internal and external auditors.● Drove final regression testing for Vantage Policy Administration System and directed all team package releases to production using IBM Endevor.
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  • Michigan State University
    Laboratory Research Technician
    Michigan State University Sep 2004 - Aug 2010
    East Lansing, Mi, Us
    Pesticides Alternative Laboratory, Department of Entomology● Evaluated data using specialized ecological analysis software.● Conveyed current research results to colleagues and to the agricultural community via public townhalls and research articles.
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  • Michigan State University
    Graduate Teaching Assistant
    Michigan State University Aug 2008 - Dec 2009
    East Lansing, Mi, Us
    ● Lectured and supervised undergraduate students in laboratory setting.● Provided a challenging classroom environment and detailed course requirements for students.
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  • National Park Service
    Park Ranger
    National Park Service May 2008 - Oct 2008
    Washington, D.C., Us
    Mojave National Preserve● Patrolled wildlife protected areas marking all campsites with GPS data for GIS mapping and analysis.
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  • National Park Service
    Biological Science Technician
    National Park Service Jun 2007 - May 2008
    Washington, D.C., Us
    Mojave National Preserve● Performed insect data sampling at springs and water resources.● Mapped livestock fencing damaging by wildfire using GPS technology.
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Alex M. Johnson Skills

Microsoft Office Public Speaking Data Analysis Cobol Microsoft Excel Statistics Research Jcl Analysis Icetool Databases Higher Education Mainframe Powerpoint Programming Sql Teaching Html Ibm Mainframe Microsoft Word Java Spss Team Leadership Leadership Product Development Matlab Windows

Alex M. Johnson Education Details

  • Michigan State University
    Michigan State University
    Entomology

Frequently Asked Questions about Alex M. Johnson

What company does Alex M. Johnson work for?

Alex M. Johnson works for State Of Michigan

What is Alex M. Johnson's role at the current company?

Alex M. Johnson's current role is Servant Leader | Business Analyst.

What is Alex M. Johnson's email address?

Alex M. Johnson's email address is al****@****ult.com

What is Alex M. Johnson's direct phone number?

Alex M. Johnson's direct phone number is +151732*****

What schools did Alex M. Johnson attend?

Alex M. Johnson attended Michigan State University.

What skills is Alex M. Johnson known for?

Alex M. Johnson has skills like Microsoft Office, Public Speaking, Data Analysis, Cobol, Microsoft Excel, Statistics, Research, Jcl, Analysis, Icetool, Databases, Higher Education.

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