Alex M Email and Phone Number

• Direct a team of up to 3 Inside Sales Associates in the day-to-day showroom operations and ensure sales performance targets were always achieved• Accountable for the team hiring, training, coaching, scheduling, and performance evaluation and management• Report to the Regional Sales Director of Eastern Canada and offer expertise to inform strategic planning• Complete weekly inventory counts, order supplies, and replenish the showroom to guarantee product availability• Participate in office meetings, brainstorm process improvements, and record and distribute minutes to attendees• Organize events with up to 100 guests including cooking classes, chef demos, and product knowledge sessions• Receive customer inquiries, prepare detailed quotes, answer product questions, and fulfill and distribute orders • Liaise with the Parts & Service department, warehouses, and carriers to plan shipments and equipment servicing• Conduct monthly sales forecasting and define showroom pricing to maintain margins and surpass monthly goals• Compose stakeholder correspondence, generate sales leads, and maintain relationships with key client accounts• Source service providers for facility maintenance, generate work orders, and submit payments in a timely manner• Arrange catered lunches for staff meetings, promote upcoming events, and coordinate staff holiday partiesKey Achievements:✓ Orchestrated the store move from North York to the Etobicoke location that allowed the company to increase the inventory size by over 300% and dramatically grow monthly sales✓ Reduced the aged inventory backlog by over 50% by introducing a new program to monitor dead stock, contact suppliers to gather warranty information, and establish clearance sales pricing✓ Enhanced team productivity by spearheading the culture shift among the Inside Sales team and building new training programs ✓ Implemented standard procedures for loaning equipment to clients and for putting used equipment on consignment

• Tasked with selling products and services to diverse clientele and implementing merchandizing strategies• Performed daily cash transactions of sales and returns, and end-of-day cash balancing• Built and nurtured client relationships to understand needs and offer knowledgeable product recommendations• Performed various administrative duties including shipping and receiving inventory, fulfilling customer orders, correspondence between customers and Sales Reps, file management, and inventory and price controlKey Achievements:✓ Founded the in-store cooking classes and designed the formal processes that were adopted by other locations✓ Promoted to Showroom Sales Supervisor for consistently exceeding performance expectations throughout tenure

• Served food and drinks at various high profile events, ensuring customers were completely satisfied • Adapted quickly to any service situation, atmosphere, and clientele to surpass performance expectations

• Interacted with guests to uncover preferences, identify restrictions, and provide knowledgeable recommendations• Fostered a memorable customer service experience for all patrons by ensuring all interactions were positive• Processed orders and payments in a timely manner and adhered to all liquor laws and Health & Safety standards • Served as an Interpreter for customers and discussed the history of Joso’s paintings, music, restaurant, and legacyKey Achievement:✓ Built relationships where guests knew me by name

• Completed the O & B hospitality training and adhered to the “99 steps of service” philosophy• Participated in “Sippy Saturdays” wine workshops every week Key Achievements:✓ Took on additional duties as the Manager, Host, or Server Assistant when short-staffed to achieve objectives

• Held many different titles including Production Assistant, Camera Assistant, Camera Operator, Assistant Picture Editor, Picture Editor, independent filmmaker and intern or volunteer with film festivals