• Being an ambassador for the Company, reflecting the Company’s values by positively influencing colleagues at all levels, and encouraging reflective practice and a culture of continuous improvement and compliance.• Exercising strong leadership to ensure compliance and company quality and policy requirements are met through auditing.• Ensuring the sites operate within the companies specified parameters and financial efficiencies.• Motivating, monitoring and coaching Site Managers to ensure they are supporting their teams to delivering the highest standard of delivery in line with the company and client’s values.• Developing, managing and maintaining strong working relationships with both internal and external management regarding complaints and incidents.• Effective recruitment management to maintain and meet staff headcounts at client’s requests.• Managing the Clients expectations by upholding their processes and procedures through daily meetings with site management.• Fulfilling the company’s expectations of maximising profitability within my region by meeting and exceeding the needs of the client.

• Look after the day-to-day running of a busy office• Responsible for daily management of dispatch team • Development and ownership of all processes within the department• Ensure safe working practices are always being maintained while minimising cost• Planning a team’s workload and rota within a predefined budget• Responsible for team training and development• Maintaining and reporting KPIs with company directors • Administration and reporting duties on a daily and weekly basis• Motivate, Organise and Drive team to maintain best results • Responsible for profit and loss of the business • Effective management of Daily/Weekly/Monthly targets in an efficient manor meeting quality and delivery expectations in line with customer needs.• Develop staff at all levels • One to one meetings to train and coach the team to constantly achieve best results from customer feedback

• Managing a fast paced hospitality business while ensuring KPI’s are delivered• Constantly building and improving on the food standards • Consistent delivery of excellent customer care to maximise sales and contribute to the companies four essential customer service skills; greet, smile, look and listen.• Managing rotas, payroll, cash handling and stock control procedures • Responsible for p• Oversee compliance and adherence to food and hygiene standards and health and safety regulations• Demonstration of excellent time management and self-organisation skills, particularly during busy and seasonal trading periods and when working in a pressurised environment.• Day to day management of staff and equipment ensuring any issues are dealt with in a timely manor• Managing and monitoring overtime allocation within strict budgetary guidelines.• Delivery of monthly staff training and team communications in line with the company ethos• Staff appraisal during their probationary period, giving constructive feedback on areas where the staff member excels or falls short and providing recommendations to improve, or more training if necessary.

• Customer interaction and providing customer service.• Processing customer transactions on the cash registers.• Effective team working to ensure departments perform to a high standard.• Merchandising current and new lines of stock on the sales floor.• Accurate cash handling and cash reconciliation at the end of a trading period.