Rider Safety and Customer experience trainingSourcing of Last Mile Delivery Riders:Screening New Riders.Onboarding Documentation:Facilitate Onboarding Process:Performance Training and Improvement:Reporting and Progress Tracking

1. Tracking of Net Promoter Score of Vendors2. Work closely with the Vendor Client team for Clients onboarding3. Vendor Hub Visits Analysis from satisfaction surveys to gauge vendor experience4. Monthly Vendor Focus Groups to identify pain points/educative points to improve vendor experience5. Analysis and Solution development from net promoter score for vendors and come up with solutions6. Proactive Call Management and Tracking for vendors to improve vendor experience7.… Show more 1. Tracking of Net Promoter Score of Vendors2. Work closely with the Vendor Client team for Clients onboarding3. Vendor Hub Visits Analysis from satisfaction surveys to gauge vendor experience4. Monthly Vendor Focus Groups to identify pain points/educative points to improve vendor experience5. Analysis and Solution development from net promoter score for vendors and come up with solutions6. Proactive Call Management and Tracking for vendors to improve vendor experience7. Weekly testing of different aspects for the vendor journey and find simpler methods that are pain points forvendors8. Tracking and Analysis of VSAT and Issue Resolution Speeds of Vendors9. Monitoring returns from sellers and providing effective solutions.10. Report on performance weekly.11. Partner with the other business leaders to define and drive substantial parts of the customer experience forthe respective category.12. Partner with global category leaders to establish a selection strategy of brands and products and work withglobal Vendors to add selection to the global catalog.13. Create opportunities to build relationships with the Vendors to improve the overall category experience. Show less

● Manage SACCO requirements for partners● Manage Afya Poa sign-ups & Rescue.co● Issue and maintain a record of partner fuel and cash advance● Keep record of partner merchandise - Box, reflectors, etc● Maintain partner retention of above 93%● Ensure quality box branding and maintain excellent partner look and behavior● Ensure all partner issues are resolved within 24 hours● Ensure proper investigation and documentation of insurance claims

1. Focus on customers and partners, champion customers, understand their needs and double up when they are delighted.2. Provide 'voice of the customer’ to cross-functional teams, such as engineering, operations, sales, marketing, growth, and support to grow customer retention (engagement, adoption, and expansion)3. Ensure transparent communication with all our partners, customers from terms and conditions to updates when things break.4. Work closely with our Operations and… Show more 1. Focus on customers and partners, champion customers, understand their needs and double up when they are delighted.2. Provide 'voice of the customer’ to cross-functional teams, such as engineering, operations, sales, marketing, growth, and support to grow customer retention (engagement, adoption, and expansion)3. Ensure transparent communication with all our partners, customers from terms and conditions to updates when things break.4. Work closely with our Operations and Product Development teams to identify customer and partner demands and pain points.5. Ensure a good first response time Show less

Sell the Company services to clients and assisting them on registration.Following up with the merchants step by step until the become permanent and frequent customers.