Alex Mammen

Alex Mammen Email and Phone Number

Customer Service Specialist at Rogers Communications @
Alex Mammen's Location
Nepean, Ontario, Canada, Canada
Alex Mammen's Contact Details

Alex Mammen personal email

n/a
About Alex Mammen

Alex Mammen is a Customer Service Specialist at Rogers Communications at Remote Monitoring & IT Services.

Alex Mammen's Current Company Details
Remote Monitoring & IT Services

Remote Monitoring & It Services

Customer Service Specialist at Rogers Communications
Alex Mammen Work Experience Details
  • Remote Monitoring & It Services
    Systems Administrator
    Remote Monitoring & It Services Jan 2012 - Present
    • Maintained operation systems including (MySQL, Apache, PHP, Java, and Redis) to provide a highly accessible game server(s) to the public• Configured, tested, and managed software installations.\• Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.• Performed data backups and disaster recovery operations.• Documented all facets of technology department operations, including network infrastructure, licenses, and FAQs, facilitating consistent responses and team operations.• Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Rogers Communications
    Customer Service Specialist
    Rogers Communications Sep 2018 - May 2022
    Ottawa, Canada Area
    • Proficiency in documentation, record keeping while utilizing technical trouble shooting skills to follow up with customers and provide resolution to complex issues while keeping high attention to detail. • Assisted agents with use of M365 and MS Suite applications and provided technical troubleshooting during meetings for AV equipment and employee computers.• Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced support environment.
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  • Costco Wholesale Canada
    Us Support
    Costco Wholesale Canada Sep 2017 - Apr 2018
    Ottawa, Canada Area
    • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.• Maintained knowledge of company products, services, and procedures to better serve customers and meet company goals.• Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to strengthen business processes.
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  • Capital Security
    Security Guard
    Capital Security Feb 2010 - Feb 2013

Frequently Asked Questions about Alex Mammen

What company does Alex Mammen work for?

Alex Mammen works for Remote Monitoring & It Services

What is Alex Mammen's role at the current company?

Alex Mammen's current role is Customer Service Specialist at Rogers Communications.

What is Alex Mammen's email address?

Alex Mammen's email address is al****@****ers.com

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