Alex Mangano Email & Phone Number

Montvale, Nj, Us

• Identify opportunities to innovate, extend and enhance service delivery everywhere possible• Own root cause analysis and problem management for corporate identity management environment which includes, Active Directory, Azure, and Okta• Serves as the first line of escalation support for domain technology issues.• Work closely with third-party support teams in the maintenance, configuration, and installation of all Active Directory-related infrastructure systems.• Perform daily system monitoring, verifying the integrity and availability of all domain infrastructure systems and key processes, reviewing system and application logs, and verifying the completion of scheduled jobs.• Install, configure, and maintain multi-domain and multi-forest Active Directory environment.• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.• Improve existing processes for recurring problems and enhancements to existing solutions or documentation.• Manage customer satisfaction through effectively communicating and managing customer expectations.

Florham Park, Nj, Us

• Cloud administration/management in Microsoft Azure• Provide day to day operational activities around cloud infrastructure for startup company• Responsible for the management of the O365 environment• SME for all Intune Administrator tasks • Identity Access Management Administrator(IAM) using Okta• SME in Multi Factor Authenticaion(MFA) using DUO• Backup tasks include proficiency in Veeam and Druva applications for server backups and user accounts in O365• Responsible for engineering a Windows Autopilot rollout for end users• Experience with Cisco Meraki administration for network• Experience creating and deploying PowerShell scripts• Network monitoring using SolarWinds• Server patching using Syxsense application• Proficient in virtual environments including VMware ESX

New York, Ny, Us

• Part of 6-person support team providing level 1/2/3 technical support for 160+ users in NY/NJ/London primarily in a Windows 7 environment.• Sole support person for our Princeton office responsible for 60 users.• Provide daily after hours on call support and responsible for weekend on call support on a rotating schedule.• Provide desktop and remote support for back office, front office and “White Glove” support for C-level management and traders.• Provide residential support when needed.• Responsible for basic administration including creating user accounts and security groups in Active Directory.• Participating in Microsoft Office migration to O365 including mailbox migrations to a cloud based Exchange environment.• Familiar with creating and maintaining a Confluence site(JIRA) for all IT documentation, as well as writing new documentation when necessary.• Responsible for deployment and management of all mobile email solutions including MobileIron/ActiveSync with iOS and Android devices.• PXE boot for image deployment.• Knowledge of general administration of Cisco UCS telephony.

• Level I and II support for over 140+ users including technology, executive support and trading desk. • Proficient in Windows 7/8 setup, upgrades and administration.• SME for all end user security patching and desktop maintenance. • Proficient in Active Directory. (Account creation, deletion, group add, removal, etc.) • Responsible for creating and disabling accounts and groups within Microsoft Exchange 2010 and 2013.• Knowledgeable in using Dell KACE server for packaging software, inventory functions, and deployment.• Manage RSA server and Juniper client for remote access functions.• Responsible for troubleshooting application issues related to the trading desk including Reuters and Bloomberg support. • Basic configuration of batch file scripts for automation. • Experience in using Blackberry (BES) server for account access, creation, etc.• Assist users with various PDA's including Blackberry, Apple, and Android.• Manage Cisco Unity VM and Cisco Call Manager for telephony services.• Manage Symantec Endpoint Protection and Encryption server.• Proficient in administration and troubleshooting for VM Sphere for virtual machines.• Work closely with system engineering and networking teams. • Responsible for audio and video conferencing setups.• Responsible for maintaining Siemens HVAC system.• Responsible for managing Card Access system for security access to office space as well as video surveillance.

New York, New York, Us

• Image and deploy new desktops and laptops as requested by clients.• Oversee the daily performance of computer systems.• Highly proficient in computer software including: MS Office 2003, 2007, 2010.• Develop training materials and procedures, and train users in the proper use of hardware and software.• Responsible for hardware refreshes.• Currently working with Outlook 2003/2007 and Windows XP Pro.• Manage backup(Veritas), security, and user help systems.• Active Directory for groupware, granting permissions, setting up new users, etc.• Confer with staff, users, and management to establish requirements for new systems and modifications.• Installation and support of PDA's, including Blackberry, Droid, iPhone, iPad.• Support and troubleshooting of VPN clients. • Provide local technical help to over 250 users in three locations in Morristown, and Princeton NJ.• Answer user's inquiries regarding computer software and hardware operation to resolve problems.• Work on a regional scale to ensure consistency in the working environment.• Provide remote and desktop support to clients.• Refer major hardware and software problems and defective products to vendors and technicians for service.• Highly Proficient with Operating Systems Support: Windows 98/NT/2000/XP/7.