Alex Mangano Email & Phone Number

Montvale, NJ, US

• Identify opportunities to innovate, extend and enhance service delivery everywhere possible
• Own root cause analysis and problem management for corporate identity management environment which includes, Active Directory, Azure, and Okta
• Serves as the first line of escalation support for domain technology issues.
• Work closely with third-party support teams in the maintenance, configuration, and installation of all Active Directory-related infrastructure systems.
• Perform daily system monitoring, verifying the integrity and availability of all domain infrastructure systems and key processes, reviewing system and application logs, and verifying the completion of scheduled jobs.
• Install, configure, and maintain multi-domain and multi-forest Active Directory environment.

Florham Park, NJ, US

• Cloud administration/management in Microsoft Azure
• Provide day to day operational activities around cloud infrastructure for startup company
• Responsible for the management of the O365 environment
• SME for all Intune Administrator tasks
• Identity Access Management Administrator(IAM) using Okta
• SME in Multi Factor Authenticaion(MFA) using DUO

New York, NY, US

• Part of 6-person support team providing level 1/2/3 technical support for 160+ users in NY/NJ/London primarily in a Windows 7 environment.
• Sole support person for our Princeton office responsible for 60 users.
• Provide daily after hours on call support and responsible for weekend on call support on a rotating schedule.
• Provide desktop and remote support for back office, front office and “White Glove” support for C-level management and traders.
• Provide residential support when needed.
• Responsible for basic administration including creating user accounts and security groups in Active Directory.

• Level I and II support for over 140+ users including technology, executive support and trading desk.
• Proficient in Windows 7/8 setup, upgrades and administration.
• SME for all end user security patching and desktop maintenance.
• Proficient in Active Directory. (Account creation, deletion, group add, removal, etc.)
• Responsible for creating and disabling accounts and groups within Microsoft Exchange 2010 and 2013.
• Knowledgeable in using Dell KACE server for packaging software, inventory functions, and deployment.

New York, New York, US

• Image and deploy new desktops and laptops as requested by clients.
• Oversee the daily performance of computer systems.
• Highly proficient in computer software including: MS Office 2003, 2007, 2010.
• Develop training materials and procedures, and train users in the proper use of hardware and software.
• Responsible for hardware refreshes.
• Currently working with Outlook 2003/2007 and Windows XP Pro.