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SAVERS, Bellevue, WA September 2007 to August 2013Team Member Relations Specialist (Internal HR Investigator) / Loss Prevention Representative / Corporate Office.Savers is a worldwide leader and pioneer in the retail industry founded on the principles of giving back to our community by partnering with over 120 non-profit alliances. • Act as the primary senior investigator for any and all associate related complaints/concerns for any of our 150 plus stores, initiating process… Show more SAVERS, Bellevue, WA September 2007 to August 2013Team Member Relations Specialist (Internal HR Investigator) / Loss Prevention Representative / Corporate Office.Savers is a worldwide leader and pioneer in the retail industry founded on the principles of giving back to our community by partnering with over 120 non-profit alliances. • Act as the primary senior investigator for any and all associate related complaints/concerns for any of our 150 plus stores, initiating process with an investigation, leading to a resolution that will benefit all parties involved. Investigations include cases relating to sexual harassment, work place violence, discrimination, as well as issues such as drug and alcohol allegations amongst others.• Process, analyze and manage Unemployment claims / Hearings throughout the United States. • Assist in LOA implementation and processing / Workers Compensation claims / EEOC charges / Respond to all US Wage and Hour claims• Loss Prevention functions include the processing and review of Back-Ground checks as they relate to the hiring and promotion of team members into a management positions. • Manage and document all monies paid to the company due to terminations due to theft. Show less

• Effectively led and managed a staff of approximately 25 full time, and 5 per-diem employees – including medical professionals. • Encouraged and managed the development of staff members by providing them with opportunities to improve their professional skills and in turn increase their effectiveness.• Worked with center staff to develop/implement performance goals and objectives. • Resolved problems related to staffing, utilization of facilities, equipment and… Show more • Effectively led and managed a staff of approximately 25 full time, and 5 per-diem employees – including medical professionals. • Encouraged and managed the development of staff members by providing them with opportunities to improve their professional skills and in turn increase their effectiveness.• Worked with center staff to develop/implement performance goals and objectives. • Resolved problems related to staffing, utilization of facilities, equipment and supplies.• Determined merit increases and promotions among internal associates.• Developed a method to provide employees with artful feedback thus enhancing their success while reinforcing staff retention.• Increased private sector revenue by approximately 15% by offering new services.• Developed operation plans to assure medical and logistical viability and to fulfill the center’s goals and objectives.• Developed budgets, including forecasts of revenue, workload, and requirements for personnel.• Acted as the liaison between corporate HR and employees; therefore resolving conflicts which occur in the organization while protecting the professional and legal rights of everyone involved. • Represented the company at public and professional meetings and conferences as required.• Acted as the Project Manager in a $250,000 remodel of entire medical facility; upon remodel’s completion regained the business of past lost accounts in turn increasing revenue. Show less

• Reduced worker’s compensation costs by implementing a rigorous back to work program.• Acted as the primary contact for all work related injuries, and educated field employees in various aspects of Safety, in turn reducing injuries. • Administered worker’s compensation injuries, claims and records; investigated causes of injuries and made safety recommendations.• Conducted safety orientation and training sessions for employees.• Developed, implemented and managed safety… Show more • Reduced worker’s compensation costs by implementing a rigorous back to work program.• Acted as the primary contact for all work related injuries, and educated field employees in various aspects of Safety, in turn reducing injuries. • Administered worker’s compensation injuries, claims and records; investigated causes of injuries and made safety recommendations.• Conducted safety orientation and training sessions for employees.• Developed, implemented and managed safety programs, policies and procedures, including safety inspections of work sites.• Assisted the President and Vice President with necessary reports and analysis as needed.• Managed all incident vehicle damage reports by maintaining the appropriate vehicle logs and reporting, including citations and court appearances, company driver log, vehicle files, vehicle registration (DMV) and insurance pull notices.• Organized, managed and distributed company-wide purchase orders to assure proper billing.• Implemented a new system to analyze and manage company-wide back-charges Show less