I'm a passionate about Customer Experience.And my mission as an expert in this industry is to support brands and companies to rethink their experiences for customers / prospects (digital, in-store...).My main goals is to start from user needs to improve the existing experience, rethink the entire ecosystem, create a service, a platform, content or anything else related to the customer's needs.Did you know that 86% of businesses actively working on their customer experience report an increase in revenue?